Quality Control Wisconsin State Director

Quality Control Wisconsin State Director

General Overview: A coalition of organizations is running voter registration drives nationally to register people of color to vote, and the The Outreach Team (TOT) is helping by running a side by side Quality Control program. As part of the Quality Control team, you will ensure the voting registration drives are impactful by collecting high-quality data about canvasser’s work and interactions to help them become more effective at their jobs. Additionally, you will help organizations doing voter contact drives in the state of Wisconsin by running side-by-side Quality Control programs. By doing Quality Control, YOU can make a difference!

Our national political and organizing consulting firm is hiring a Quality Control Office Director in Milwaukee, WI. You'll be the bottom line person doing the administrative work behind the scenes to make voter registration drives and voter contact drives successful. The Quality control State Director reviews voter registration forms and voter contact shifts from the state of Wisconsin and fixes errors in the field. This position starts ASAP, and runs until July 29, 2024.

Responsibilities

• Bottom line on verifying the quality of all voter registration forms and voter contact shifts within the required turnaround time.
• Training a team in the field when necessary to fix discrepancies. Train staff in skills needed to be successful canvassers including best practices procedures (form review, phone verification, tracking). 
• Provide ongoing context and motivation for staff. 
• Ensure company policies are upheld, including holding staff accountable to performance, integrity, health, safety, and professionalism standards. 
• Maintain high standards in the office and provide ongoing feedback and evaluation for staff.
• Develop top hourly staff into leaders (Shift Managers). Promote, train, and delegate responsibilities.
• Anticipate workflow and create employee schedules accordingly.
• Analyze data and report back to Lead Directors, Field Directors, and Admin Directors in all the offices to flag trends and problems.
• Complete administrative duties, including working with the Lead Directors, Field Directors, Admin Directors from all the office.
• Ensure our staff, team, and outreach efforts are rooted in and shaped by the values of equity and justice. Infusing equity and justice principles into every aspect of the job, including but not limited to staff management, orientation, and office administration.

Qualifications:

Must Haves

• Strong listening and communication skills. Ability to motivate your team
• Possesses a growth mindset, be trainable, and open to new skills
• Extremely detail-oriented: you catch small and large errors that most people miss
• Intermediate to advanced skills in Excel/Sheets
• Passionate about progressive issues and motivated by social change
• Experience managing staff or volunteers
• Trustworthy, professional, and reliable

Nice to Haves

• Experience managing large teams of staff or volunteers
• Experience with voter registration 
• Experience leading a phone banking office or a call center
• Bilingual in English and Spanish

Salary

This is a salaried position with a range of $59,600-$73,400 per year, depending on experience. We offer benefits, including fully paid health care, vacation, and sick days.

At The Outreach Team, we believe deeply that equity and inclusion in our organization makes us better at our work and helps to build a stronger progressive movement. We are an equal opportunity employer and we strongly encourage women, people of color, people with previous felony convictions, members of the LGBTQIA community and people who identify with other underrepresented groups to apply..