Customer Success Manager (Mid-Market) - US Remote

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we're living up to our purpose everyday by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer - safer communities, safer schools, safer hospitals, safer businesses - safer everywhere. We're building integrated technologies that help protect people, property and places. We're connecting public safety agencies and enterprises - enabling the collaboration that's critical for a more proactive approach to safety and security. We're committed to solving for safer every day because the work we do here matters.

Department Overview

The Customer Success Manager will be responsible for helping execute best-in-class strategies to promote adoption, revenue retention and growth, and customer advocacy. This role will deliver strategic offerings and services to drive successful outcomes for this portfolio of customers.

This is a critical role to accelerate our global growth across our portfolio of products. This role is expected to successfully collaborate with sales to grow product and service revenue and ensure the highest quality Customer Success engagement for our customers.

Job Description

The Customer Success Manager will be responsible for helping execute best-in-class strategies to promote adoption, revenue retention and growth, and customer advocacy. This role will deliver strategic offerings and services to drive successful outcomes for this portfolio of customers.

This is a critical role to accelerate our global growth across our portfolio of products. This role is expected to successfully collaborate with sales to grow product and service revenue and ensure the highest quality Customer Success engagement for our customers.

Requirements

• Execute on established strategies to maximize business and product value while focusing on the customer relationship and delivering successful outcomes across portfolio of assigned accounts

• Develop and deliver best practices, KPIs, and strategies for account adoption, retention, expansion, and advocacy

• Drive time-to-value and ROI metrics by enabling rapid and successful onboarding, adoption, and business value

• Guide the use and improvement of key systems and deliverables, including success plans, customer health scorecards, and business review presentations

• Identify customer requirements, uncover roadblocks, and demonstrate strong account management capabilities to drive lifetime customer value

• Work closely with sales and marketing on customer advocacy, reviews, and lead generation strategies

• Lead cross-functional collaboration with sales, support, and product teams to ensure proper feedback, escalations and improvement

• Help foster culture of Customer Success

• Other duties as assigned

Experience

• At least 5 years of account management and/or customer success experience in a SaaS company

• Excellent verbal and written communication skills, demonstrated skills to effectively communicate product value proposition and build trust with customers

• Demonstrated analytical capabilities for reporting and metrics gathering and support

• You have a strong work ethic, work with a high level of integrity, and are a collaborative team player that enjoys working closely with people from other regions and function

• You help elevate and encourage those around you 

• You are proficient in Salesforce

Preferred Qualification:

• Excellent verbal and written communication skills, demonstrated skills to effectively communicate product value proposition and build trust with customers

• Demonstrated analytical capabilities for reporting and metrics gathering and support

• You have a strong work ethic, work with a high level of integrity, and are a collaborative team player that enjoys working closely with people from other regions and function

• You help elevate and encourage those around you 

• You are proficient in Salesforce

This position is a remote position and candidates can be located anywhere in the US.

Salary range: $72,700 - $145,400 per year

#LI-TW1

#LI-REMOTE

Basic Requirements

• 3+ years of account management and/or customer success experience in a SaaS company

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Under 10%

Relocation Provided

None<