Salesforce Business Analyst

Scope of role 

Our Digital Solutions team is looking for a Salesforce Business Analyst who is passionate about enabling all types of users to get the most out of Salesforce. The right candidate will have a strong blend of communication skills, business acumen and platform knowledge. The right candidate will be energized by managing multiple Salesforce Cloud solutions (Sales, Marketing, Service, Service Cloud Voice, Field Service Management, Experience Cloud, Order Management, CPQ and Logik.IO). 

Key Responsibilities  

In this individual contributor role, you will be working alongside an enthusiastic and talented team with diverse backgrounds, including the Product Owner, Developer, Sr. Business Analyst and fellow Salesforce Administrators.  You will be supporting an environment with over 2,800 users. You will be responsible for analyzing the business needs and problems, developing solutions to improve our business processes. Analyze an organization or business domain, document the business or processes or systems, assessing the business model or its integration with technology. 

• Drive identification of requirements across business units and identify system processes through evaluation of business objectives, drivers, and success metrics 

• Document business requirements and detailed functional and technical specifications from multi-department stakeholders for review and delivery to the development team using agile model as well as develop epics, user stories, and their acceptance criteria for agile delivery 

• Evaluate, analyze, and communicate system requirements on a continuing basis, and maintain system processes, including the delivery of regular status reports to all appropriate parties 

• Participate in project delivery and process optimization to support the execution of projects using various project methodologies including performing configuration within a variety of software packages 

• Identify change management processes and techniques to handle change within a business with minimal disruption to business activities 

• Design agile change strategies to help navigate the transformation process and prepare for future releases 

• Maintain awareness of best practices including processes and technology and identify opportunities for improvement of existing functionality 

• Ability to take a topic of higher complexity and break it into topics that are digestible by technical and non-technical stakeholders 

• Handle multiple engagements simultaneously without compromising accountability or reducing level of engagement 

• Experience designing and delivering practical change interventions including stakeholder assessments, change impact assessments, and communication plan 

• Provide guidance feedback to more junior analysts within the team to elevate their level of capabilities 

Qualifications 

Technical Skills Preferred/Required: 

• Minimum <