Customer Service and Sales Advisor

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Job Description

Wilhelmsen Ships Service are searching for a Customer Service and Sales Advisor in our Pasadena, TX office to be our customer’s single point of contact on marine products, advising customers on which products to buy when, where, why and how. The right candidate will proactively follow up quotes from customers to increase likelihood of buying, up-sell, cross sell and building relationship with the customers as an advisor delivering excellent customer service. Must be able to manage certain high value and/or predefined inquiries and orders, and work closely with our Order Processing Centers to ensure smooth handling of customer transactions.

Why Should You Apply?

Fun and diverse workplace

Competitive pay and benefits package

Generous paid time off

Great opportunities for advancement

Main Responsibilities

• Advise and support customers on what to buy, where to buy, why to buy and how to buy from WSS MP through good commercial and technical guidance

• Proactively follow up inquiries and RFQs and capture sales opportunities through planned quote follow up

• Identify and actively pursue sales and order building opportunities

• Ensure appropriate problem solving and close cooperation with other functions internally in order to fulfill customer needs in the most efficient way

• Actively promote sales campaigns, promotions and initiatives to customers.

• Work closely with the customers, understanding their needs and supporting their requirements related to the total WSS customer offer

• Capture customer specific information and requirements in the system and work proactively with customers to help them standardize their requests

• Assist Order Processing Coordinators with interpreting the RFQs and POs and with seeking technical advice if appropriate

• Process certain high value and pre-defined inquiries and orders from customers as per global processes and targets, and keep customers informed of changes in the order delivery status, surcharges and any other relevant information

• Keep Account Managers, Sales Support and Credit aware of all key issues relating to their customers

• Be an active member of the Sales team for the respective account portfolio

• Handle warranty claims, product return and change in cylinder ownership as per prevailing policies and procedures

• Follow up complaints/non-compliance's through the improvement/complaint system in place

Accountabilities

This position will be measured against:

• Sales growth
• Average order value
• Quote hit rate
• Quote follow up
• Customer satisfaction
• Other agreed KPI’s
• Accountable for responsiveness in line with set standards
• Accountable for timely delivery
• Accountable for correct delivery

Key KPIs

• Responsiveness in line with standards
• On time delivery
• Communication with other functions

Requirements

• Bachelor or similar degree in business related studies or relevant work experience

• Fluent in English – both in writing and speaking

• Computer literate

• Solid commercial understanding and sales skills, with a professional and proactive attitude and the ability to identify and follow through on business opportunities

• Supporting and co-operating attitude: Adapts to the team and builds team spirit, listens, consults and communicates proactively and upholds ethics and values

• Excellent interacting, networking and communicating skills: Establishes good relationships with customers and colleagues

• Excellent organizing and executing skills: Delivers quality customer service by planning ahead, working in a systematic and organized way and by following directions and procedures while focusing on customer satisfaction

• Solution oriented and able to adapt and respond to change: Quickly adapts to changing circumstances, accepts new ideas and change initiatives and makes an effort to find an appropriate solution to any issue in cooperation with other internal functions

Wilhelmsen provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any