Client Success Manager II

Job Description

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS? 

About the role: 
As a Client Success Manager, you will act as primary liaison for the service side of the client relationship including responsibility for relationship management and service delivery for one or more assigned clients strategic to the Enterprise. 

About the team:   
All of us in Banking Solutions believe the client is the end all. They drive our business, they set our ultimate goals, and we work for them. We believe in professional and honest communication. We deliver what we promise, and we never promise what we can't give. 

What you will be doing: 

• As primary liaison, is responsible for escalation, building of relationships with client contacts and management and coordination of the client loyalty process. 

• Developing strong working relationships with assigned clients and FIS resources. 

• Demonstrating financial management and revenue achievement of assigned territory through use of appropriate tools to track accounts receivable, calculate service level credits and billing. 

• Managing and communicating expectations internally and externally. 

• Managing the service component of the client relationship. 

• Educating clients on various FIS processes and procedures assisting with awareness, navigation and self-help tools (note: this role is not responsible for opening up requests or being the direct point of contact for support or project related items.) 

• Conducting regularly scheduled status calls with client to discuss important key service topics, to review projects in client's queue and to discuss available service offerings. 

• Acting as an escalation point between client and request desk. 

• Participating in business reviews to learn about clients’ strategic direction as well as gain a good understanding of the products and/or services FIS is offering. 

What you will need: 

• Excellent communication skills both verbally and in written form in a clear, concise, and professional manner 

• Ability to quickly understand and apply new concepts 

• Ability to analyze and solve problems using learned techniques and tools 

• Exceptional organizational and time management skills 

• Strong problem-solving skills 

• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients 

• Is resourceful and proactive in gathering information and sharing ideas 

• Some flexibility of hours is required 

Added bonus if you have: 

• Good working knowledge of FIS systems and the industries in which FIS competes for business 

• Bachelor’s degree in business, computer science or related discipline or the equivalent combination of education, training, or work experience 

 
What we offer you: 
At FIS, you can learn, grow and make an impact in your career. Our benefits include:   

• Flexible and creative work environment  

• Diverse and collaborative atmosphere   

• Professional and personal development resources  

• Opportunities to volunteer and support charities  

• Competitive salary and benefits   

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $77,100.00 - $125,680.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the s