Principal, Consultant - Supply Chain Solutions

Accelerate your career. Join the organization that's driving the world's technology and shape the future. 

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

The role:

• Lead process design, SCE application knowledge, development integration, testing, and deployment, to focus on architecting a solution using Business Process Re-engineering techniques and methods to achieve a defined business outcome.
• Work on the complete life cycle from business needs definition, through process design, build or system configuration, testing, training, end user and technical documentation and delivery for process enactment and final diagnosis.
• Play a significant role in re-engineering global Supply Chain processes and solutions which are global in nature, integrated with other process areas, scalable, flexible and follows industry best practices. Process improvements may range from reduced keystrokes, reduced handoffs, centralized data, reduced delays, freeing resources faster, or combing similar activities.

Process Change Implementation & Key Performance Indicator (KPI) Management

• Serve as a supply chain process expert with expertise in defining, designing, and implementing process improvements across Inventory management, Warehouse operations, logistics and quality management while aligning to industry best practices globally.
• Serve as a solution integrator with strong hands-on expertise with leading ERP applications and warehouse management systems.
• Lead, facilitate, manage, and implement business process improvements and system changes in collaboration with cross-functional departments. Change Management encompasses people, process, and tools with focus on effective communication with Process Owners and Stakeholders 
• Lead cross-functional projects with focus on process/change management to ensure all teams are tracking to project Milestones, Deliverables, KPI/Service Level Agreements
• Serve as business escalation point of contact for critical/high priority IS system latency / outages impacting associate productivity and company revenue.
• Drive best practices sharing and implementation from a systemic process change impact standpoint in working closely with Supply Chain process owners, Partner Operations Managers, BPI Managers, Project Managers, etc. for centralized repository of knowledge management, including process maps, business requirement documentation, test cases, macro libraries, etc. to share across campuses.

Process Analysis, Testing, and Communication

• Works with business and customers to help them understand their needs and translate them into application and operational requirements.
• Must recognize areas for process improvement and develop plans and requirements for implementing them.
• Coordinates a collaborative testing process between the business and IS team members.
• Supports project manager(s) and related job families on company initiatives as a SME and contributing resource.
• Must detect and resolve issues effectively across process and systems in a timely manner and escalate accordingly.
• Must make sure all measures comply with Ingram’s business/partners standards, governance, policies, and procedures.

Business Systems Documentation and Training

• Update all relevant documentation such as test scripts, training materials, business process documentation, macros, etc.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Develops and maintains a library of such documentation.
• Performs regular audits against documentation to ensure the business is complying with governance standards and other policies and procedures.

What you bring to the role:

• Bachelor's degree in Engineering (Industrial/Mechanical) or IS/IT management field

• Minimum 7 years functional experience including a minimum of 5 years relevant work experience in the area of Supply Chain Engineering
• Ability to