DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

BUSINESS ANALYST

Job Location:

Address: Division of Developmental Disabilities (DDD)
1400 West Washington Street, Phoenix Arizona 85007

Posting Details:

Salary: $70,000.00 - $80,000.00 

Grade: 24

Closing Date: May 6, 2025

Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come join the DES Team!

The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Business Analyst. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community. This is a critical DDD position that conducts on-site clinical health and safety visits to vendor sites all across northern Arizona. 

Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation (OLCR), cannot have a principal interest in or have a spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.

Job Duties:

Essential duties and responsibilities include but are not limited to:

• Identifies and documents business needs and requirements, and evaluates gaps in operational processes and procedures. Performs requirements elicitation/management, and document use cases to facilitate implementation of solutions that meet business objectives.
• Leverages understanding to document meaningful user acceptance criteria for user stories. Capable of facilitating communication between stakeholders from all levels of the organization while objectively identifying and resolving conflict. Creates and delivers related user documentation and end-user training.
• Develops test plans/cases that ensure appropriate test coverage. Executes testing to ensure applications meet customer-defined business requirements per documented user acceptance criteria. Conducts user acceptance testing with end users to ensure the implemented solution meets expectations.
• Works with internal/external partners to ensure that sharing of data is done in compliance with all legal and regulatory requirements and with proper contractual safeguards. Assists users with options, policies and practices, and conducts audits.
• Look for opportunities for improvement in the areas of business process and test automation. Documents test flow and data requirements/dependencies, and tracks software defects as well as issues with performance and usability.
  

Knowledge, Skills & Abilities (KSAs):

Knowledge:

• Principles and practices of the Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC) .
• Principles and practices of systems analysis and design, business process modeling, requirements gathering, quality assurance, and software development.
• Application integration and regression testing.
• Project management techniques, testing techniques, and testing methodologies.
• Software and development processes, relational databases, networks, client-server, and lntranet/lnternet environments.
• Business methods and goals of those requesting services (the customers).
• Data sharing agreements and compliance with legal and regulatory requirements Business Analysis Body of Knowledge (BABOK).

Skills:

• Perform m