Senior Fraud Analyst

Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$68,640 - $112,320 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Financial Crimes & Fraud Mgmt

Job Description:

The Senior Fraud Analyst North American Fraud Analytics develops and monitors fraud rules while balancing the impact to operational teams and the customer experience. This role also involves data preparation, reporting as well as informing business requirements on products/processes. The Senior Analyst North American Fraud Analytics applies analytical and technical skills leveraging sophisticated tools/detection systems. The Senior Analyst North American Fraud Analytics performs detailed and timely analysis of fraud.

This is a Remote career opportunity.

Schedule

Monday-Friday 8:00am to 5:00pm Eastern Standard Time

Depth & Scope:

• Conducts analysis on customer, account and transactional data to create segmentation and develop fraud rules/strategies while balancing the impact to operational teams and the customer experience

• Accountable for loss targets and the customer experience generated by fraud strategies

• Monitors and adjusts existing detection strategies to ensure continued effectiveness

• Creates management reporting for fraud metrics, strategy performance and trends analysis

• Prepares data and reporting and informs business requirements on products/processes

• Maintains ongoing processes and data updates

• Acts as a subject matter expert and represents the team at system/project meetings as well as industry forums

• Maintains productive relationships with all internal stakeholders including Fraud Operations, Risk Management, Product, Retail, Finance as well as external vendors

Education & Experience:

• Bachelor's degree in a numerate discipline e.g. Math, Statistics, Business required

• 2-4 years or internships/co-op work experience in analytical capacity

• Experience in fraud management - asset

• Proficient with data extraction/mining tools: SQL - required, Knowledge Seeker - asset, SAS - asset

• Proficient with Microsoft Office applications; Advanced Excel

• Strong communication skills and a proven ability to develop effective relationships with external and internal business partners are required

• Conceptual thinker; ability to wade through data and arrive at conclusions

• Strong interpersonal skills; comfortable interacting with team members of all levels

• Strong communication and presentation skills. Ability to communicate complex analysis into technical and non-technical terms (written and verbally)

• Ability to take initiative and work independently under tight timelines

• Strong team collaboration skills

• Ability to effectively manage multiple projects and priorities simultaneously

Customer Accountabilities:

• Understands and supports the Bank's Customer Service Strategy

• Considers the impact of decisions on the well-being of TD, its Customers and stakeholders

• Provides the highest level of Customer service when dealing with internal partners, vendors or our Customers - WOW at every opportunity

• Models quality service delivery at every interaction

• Leads and contributes to the ongoing improvement of the partner / Customer experience

Employee/Team Accountabilities:

• Be engaged in advancing and sustaining a unique, inclusive culture that reflects TD's diversity agenda, and create an extraordinary employee experience

• Participates fully as a member of the team and contribute to a positive work environment

• May provide leadership, training, and guidance to other team members

• Ensures ongoing communication with the team on the status / progress of project