Senior Director, Litigation and Operations Strategy

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. 

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. 

When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.

The Government Employees Insurance Company (GEICO) is a private American auto insurance company with headquarters in Chevy Chase, Maryland. GEICO is a wholly owned subsidiary of Berkshire Hathaway and is the third largest auto insurer in the United States. In 2024, GEICO reported a record pretax underwriting profit of $7.8 billion against $43 billion in revenue.

We are looking for an accomplished Senior Director of Litigation and Strategic Operations to lead Staff Counsel planning, operational performance, and cross-functional execution in alignment with company and departmental goals. This new role will focus on driving litigation strategy, performance, and operational excellence across Staff Counsel litigation teams. Acting as the operational arm of the Staff Counsel Leadership Team, the Senior Director will play a key role in driving efficiency, transparency, and strategic clarity across the department.

Responsibilities:

Leadership and Strategy:

• Analyze litigation performance metrics and implement optimization strategies
• Develop and execute litigation strategies aligned with company goals (e.g., cost efficiency, outcome consistency)
• Identify, develop, and manage initiatives that optimize various workflows and processes aimed at improving the effectiveness and efficiency of the Department.
• Lead adoption and management of technology platforms, including AI tools, related to litigation operations

Case Management:

• Lead improvements in case-handling processes, workflows, technology, and vendor management
• Oversee case assignment systems, litigation budgeting, and efficiency tracking

Stakeholder Engagement:

• Collaborate with internal and external stakeholders including Claims and outside counsel
• Partner with legal operations and legal tech to ensure case management system and technologies are aligned with departmental needs and evolving priorities

Qualifications:

Education and Experience:

• Must be actively licensed to practice law in at least one state and maintain all necessary continuing legal education (CLE) requirements.
• Minimum of ten years of legal operations, litigation, strategy, program management and/or consulting, ideally in an in-house or professional service context.
• Prior management experience required.

Skills and Competencies:

• Strong analytical and problem-solving skills, with the ability to use data analytics for strategic decision-making.
• Proven experience driving operational results in complex, matrixed organizations
• Excellent leadership, communication, and interpersonal skills, with a proven ability to influence and engage stakeholders at all levels.
• High ethical standards and a commitment to fostering a culture of transparency and accountability.

Location:

• This role will be remote, with the expectations of in-office presence as needed.
• Maryland, Chevy Chase Office is preferred

The GEICO Pledge:

Great Company: At GEICO, we help our customers through life’s twists and turns. Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs.

We’re an iconic brand that thrives on innovation, exceeding our customers’ expectations and enabling our collective success. From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people’s lives.

Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career – and your potential – in mind.  You’ll have access to industry leading training, certification, career mentorship and coaching with supportive leaders at all levels.

Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driv