Business Processes Senior Consultant

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

 

 

 

ABOUT  SAP

As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

 

PURPOSE AND OBJECTIVES

In Strategy & Operations (S&O) we are focusing on enhancing agility, competitiveness, and by focusing resources on core strategic priorities. The is necessary as the technology sector transforms with an unparalleled pace of innovation, and our industry is continuously advancing. To further accelerate our strategy of being AI-First, Suite-First, we continuously evolve throughout the entire customer journey end to end (E2E). 

As the digital backbone of SAP, the Corporate Processes and Information Technology (CPIT) organization drives the company's transformation and growth by simplifying complexity and enhancing operational performance. We empower SAP to operate smarter, faster, and more effectively at scale by delivering innovative solutions, technologies, and processes aligned with SAP's strategic priorities. 

• Our purpose is to help SAP run better and fuel the next phase of growth.
• Our vision is to power SAP's transformation in the era of AI — through simplicity, speed, and scale. 

 

The Business Process and Solution Management (BPSM) team is responsible for:

• Driving simplification of customer support and cloud operations processes along the Run Simple agenda 
• Translating the business strategy into concrete solution and process requirements and provide transparency at any required point in time. 
• Establishing excellent process management practices supporting SAP cloud delivery units to improve their business outcome by means of improved process effectiveness and efficiency
• Helping business units who are not yet on a process and product standard to onboard to this standard by taking into account their special requirements while ensuring that there is one golden standard for product and process landscape.

 

EXPECTATIONS AND TASKS

We are looking for a proven Senior Specialist (T3) to complement our international team. In order to consult the units on critical operations and highly business relevant topics and their integration into customer support and cloud operations processes, a broad knowledge of the customer lifecycle and in-depth knowledge of operations is required. You should be able to connect the dots in an end to end view (E2E). 

As a Senior Business Process Management Specialist you will support SAP’s Customer Support and Cloud Operationsjourney by:

• Managing onboarding projects to the Harmonized Customer Service Management (HCSM)
• Providing value managmenent and driving adoption for delivered innovations
• Driving strategic projects with board level attention and communicating towards executives
• Leading process design activities leveraging industry best practices and relevant norms (e.g. ITIL, COBIT, ISO9001/27001, TOGAF)
• Driving harmonization & simplification of Customer Support and Cloud Operations along the Run Simple agenda
• Providing transparency in Solution Management by owning and keeping an overview about portfolio and solution epics, features and user stories
• Applying lean principles like identifying waste in existing processes and ensuring process simplification and adoptio