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Dispute Operations Supervisor
SAFE Credit UnionUnited Statesfull_timeVerifiedPosted 3 Nov 2025
💰 $97,000/yr($78,000/yr – $97,000/yr)
About the role
Salary Range: $78,000.00 - $97,000.00
THIS REQUIRES A LOCAL CANDIDATE - HYBRID
Why SAFE?SAFE offers so much more than just full medical, vision, dental, 401k matching, HSA, and FSA! Learn more about how we support our workforce!
POSITION PURPOSEThe Dispute Operations Supervisor will direct the Dispute Operations Team. Responsible for planning, organizing, and controlling the day-to-day operations involving credit, debit, CO-OP Shared Branching and ATM network fraud and dispute claims. Responsible for the creation and implementation of operational processes and procedures that support accuracy, efficiency, cost reduction, and SAFE’s Core Values. Responsible for monitoring and tracking results, as well as identifying opportunities for continued improvement.
Candidate must have direct knowledge in the following areas:
THIS REQUIRES A LOCAL CANDIDATE - HYBRID
Why SAFE?SAFE offers so much more than just full medical, vision, dental, 401k matching, HSA, and FSA! Learn more about how we support our workforce!
- Professional Development Opportunities: Offering training programs, workshops, and mentorship.
- Recognition and Appreciation: Regularly acknowledging employee achievements and contributions.
- Flexible Work Arrangements: Providing options for remote work and flexible scheduling.
- Positive Company Culture: Fostering an inclusive, collaborative, and supportive work environment.
- Career Growth: Clear paths for career advancement and internal promotions.
- Work-Life Balance: Encouraging a healthy balance between professional and personal life.
- Employee Empowerment: Allowing employees to make decisions and have autonomy in their roles.
- Space of Belonging: ERGs, YOUnity Council and a focus around diversity, equity inclusion and belonging.
- Wellness Programs: Promoting physical and mental health through wellness initiatives and resources.
- Strong Leadership: Having leaders who inspire, support, and guide their teams effectively.
- Sense of Purpose: Creating a sense of mission and aligning company goals with employees' personal values.
POSITION PURPOSEThe Dispute Operations Supervisor will direct the Dispute Operations Team. Responsible for planning, organizing, and controlling the day-to-day operations involving credit, debit, CO-OP Shared Branching and ATM network fraud and dispute claims. Responsible for the creation and implementation of operational processes and procedures that support accuracy, efficiency, cost reduction, and SAFE’s Core Values. Responsible for monitoring and tracking results, as well as identifying opportunities for continued improvement.
Candidate must have direct knowledge in the following areas:
- Financial services industry.
- Card payment industry.
- Credit, Debit, Visa, CO-OP’s Shared Branching, ATM network and other non-Visa networks.
- Federal and state regulations, Credit Union policies, and Visa rules.
- Review and approve or deny fraud and non-fraud dispute claims that are not within staff approval limits, ensuring SAFE is protected against false reporting, internal fraud, credit union loss, and within compliance of all card related policies, procedures, service level agreements, Visa rules, and state and federal regulations.
- Perform all functions, such as Dispute processing, ATM Dispute Processing and ACH Dispute processing within the Dispute Operations team in accordance with approved procedures.
- Assist with development and management of annual budget, goals, and business plan for card products.
- Manage the reconciliation of all general ledger accounts assigned to staff, as well as reconcile assigned general ledger accounts.
- Review and sign off on daily work and monthly general ledger reconciliations.
- Address complaints and resolve problems brought forward by team members, SAFE staff, and SAFE members.
- Monitor workload and distribute as needed amongst team members.
- Work with stakeholders to enhance, change or correct processes and programs, as well as define parameters for ad hoc reports when needed.
Designs and implements new processes and procedures related to rollouts of new Member Services related fraud and dispute processing. Sets standards for results related to accuracy, efficiency, and member service. - Identify and correct issues or problems related to the dispute process on card products, Shared Branching, and ATMs as they arise.
- Research and respond to member escalation issues, in regard to process or proce
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