Salesforce Administrator & Release Engineer with ACTIVE Secret or Public Trust- Remote

*We are open to supporting 100% remote work anywhere within the U.S. *

Please note: This role is contingent upon contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award.

The Work: ICF seeks an experienced Salesforce System Administrator and Release Engineer to support a Salesforce implementation project for the US Department of Homeland Security (DHS). The project involves deploying a mission-critical application leveraging Salesforce’s Public Sector Solutions, integrated with 3rd party systems, and built using Agile methodology.

Job Location: Remote work is authorized.  Must support US Eastern time zone working hours.

What You Will Do:

• Help configure and maintain the Salesforce application built on the Salesforce Government Cloud platform, ensuring optimal performance, security, and compliance with DoD and federal standards.

• Manage user accounts, roles, permissions, profiles, sharing rules, and security settings to support project requirements.

• Customize Salesforce using its native low-code/no-code tools to implement workflows, page layouts, Experience Cloud sites, reports, dashboards, and other system features.

• Oversee release management processes, including setting up the CI/CD pipeline, scheduling, and executing software releases using DevOps best practices.

• Coordinate with development teams to deploy updates, patches, and new features, ensuring minimal disruption to system operations.

• Support data migration from the legacy system, including data validation, cleansing, and importing into Salesforce.

• Create and maintain technical documentation for system configurations, release processes, and project deliverables.

• Monitor system performance, troubleshoot issues, and implement enhancements to ensure long-term system reliability.

• Support gate reviews for system lifecycle checkpoints, ensuring all deliverables meet DHS standards.

What You Will Bring With You:

• Active Salesforce Administrator certification.

• 3+ years as a Salesforce Administrator for large production orgs.

• 6+ months of hands-on experience in DevOps practices, including software release management, version control, and deployment automation (e.g., using tools like Git, Jenkins, or Salesforce DX).

• Candidate must have a Public Trust or an Active Secret clearance

• U.S. Citizenship is required due to federal contract requirements

• Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S.

• Candidate must have lived in the U.S. for three (3) full years out of the last five (5) years.

  What We Would Like You To Bring With You:

  • Salesforce Advanced Administrator certification or other technical Salesforce certifications.

  • Demonstrated proficiency in Salesforce configuration (e.g., flows, Community Sites, custom objects, fields, validation rules, etc.) and org administration (SSO, email relay, internal & external user administration, AppExchange package management, etc.)

  • Experience with data migration tools (e.g., Data Loader, Salesforce Data Import Wizard) and integration processes.

  • Understanding of DoD and federal government security standards and experience supporting ATO processes.

  • Experience administering OmniStudio components (Flex Cards, OmniScripts, Integration Procedures, etc.)

  • Familiarity with Salesforce Public Sector Solutions components.

  • Experience with Salesforce Government Cloud implementations for federal clients, particularly DHS or DoD.

  • Prior involvement in data migration projects from legacy systems to cloud platforms.

  • Prior experience implementing or administering DevOps tools including code repositories, scripted actions, automated code scans, etc.

  • Prior experience delivering user training or creating technical documentation.

  Professional Skills:

  • Highly effective analytical and problem-solving capabilities.

  • Demonstrated critical thinking, attention to detail, and the ability to produce polished and well-organized written deliverables.

  • Excellent communication and interpersonal skills to interface effectively with team members and federal clients.

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Working at ICF

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