Restaurant & Cafe Services Manager- Convention Center

Salary: 55000

​Other Forms of Compensation:  

Pay Grade: 11 

Located at the David L Lawrence Convention Center

Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self. 

About Levy
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games. 

Job Summary

Job Summary: 

As a Restaurant & Café Services Manager, you will be responsible for leading and motivating our hourly team members to provide a warm welcome and delicious food to our guests. The ideal candidate will be an experienced operations leader who is focused on people and quality standards.

 

Detailed Responsibilities

* Ensuring all stations are set up and ready for events

* Supporting the recruitment and training of team members in our standards and procedures

* Supervising operations during the event and troubleshooting where needed

* Working with colleagues to continuously improve operational performance

* Working primarily in the Restaurant & Café Services department, this role will also support the premium department as needed

* Completing point of sale updates and regular maintenance checks

* Ensuring the timely implementation and communication of promotions

* Working with the culinary and purchasing team to ensure regular updates.

* Managing GOS process to ensure accurate tracking of any comped items

* Ensuring compliance with all Payment Card Information rules

* Implementing concessions production sheet to ensure accurate production and minimal wastage

* Conducting progressive coaching with team members

* Completion of monthly beverage report

* Ensuring all appropriate alcohol service signage is placed and that Responsible Service of Alcohol protocols are followed

* Holding pre-shift meetings to set the tone for events

* Support team member orientation training to ensure all hourly team members

* Overseeing service standards during events to ensure a high level of the guest experience

* Ensuring accurate end of month inventory completion

* Managing product transfers and requisition sheets to accurately track products during events

* Managing and resolving guest complaints

* Managing team member incidents/accidents and following all required reporting procedures

* Monthly safety training conducted for team members

* Managing team member scheduling in line with demand forecasts

* Entering gratuities

* Subcontractor communications - ensuring all paperwork is completed correctly and submitted, scheduled properly, staffing has completed all required pieces of training, etc.

* Completing events walks of the building

* Supporting other properties and departments as demanded by the business

* Other duties/responsibilities as assigned

 

Job Requirements

* 2+ years of experience in a food and beverage operational position

* Bachelor s degree in hospitality management is preferred

* High level of computer literacy

* Passion for hospitality, food, and retail

* Excellent interpersonal and stakeholder management skills

Curious about Life at Levy? Check it out: Levy Culture

 

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsi