Commercial Loan Servicing Representative

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity, and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

About this role:

Wells Fargo is seeking a Commercial Loan Servicing Representative as part of the Commercial Banking Operations Division. Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Support internal and external customers with inquiries and complaints regarding loan servicing needs.
• Monitor loan system and resolve customer issues and process complex transactions online.
• Perform moderately complex administrative, transactional, operational and customer support tasks.
• Act as primary loan servicing contact that involve construction monitoring and disbursements.
• Monitor collateral and preparing payoff letters, releasing collateral.
• Audit loan systems of record for new loan setups, modifications and data input, and customer research and billing.
• Receive direction from supervisors and escalate non-routine customer concerns to experienced individuals.
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals.
• Interact with internal customers.
• Receive direction from leaders.
• Exercise independent judgement while developing the knowledge to understand function, policies, procedures, and compliance requirements.

Required Qualification:

• 2+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• Vehicle title management experience.
• Knowledge and understanding of equipment leasing or title processing.
• Ability to work effectively in a team environment.
• Excellent verbal, written, and interpersonal communication skills.
• Sound attention to detail and accuracy skills.
• Customer service focus with experience actively listening, eliciting information, comprehending customer issues/needs, and recommending solutions.
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
• Ability to work in a fast-paced deadline driven environment.
• Ability to work independently, proactively, and creatively while exercising sound judgement.
• Basic knowledge and understanding of collateral documentation, perfection, and business entities.
• Effective organizational, multi-tasking, and prioritizing skills.
• Intermediate Microsoft Office skills.

Job Expectations:

• This position currently offers a hybrid work schedule, could be required to be onsite fulltime during training period
• Ability to work additional hours as needed
• Daily schedule is M-F, core hours of 8am-5pm

Locations:

• 600 S 4th St, Minneapolis, Minnesota 55415

Other Information:

• Position location listed above.
• Relocation assistance is not available for this position.
• This position is not eligible for Visa Sponsorship

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

$20.29 - $30.48

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

25 Apr 2025

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