Spanish Senior Language Specialist

Job Description

Position Title: Spanish Senior Language Specialist

Department: SLS

Work Location: US (Remote), Costa Rica (Remote)

Position Summary

The Senior Language Specialist (SLS) position is a full time job. The SLS works under the direct supervision of the Director of Quality Assurance. The responsibilities of the position include:

1.   Interpreting

The Senior Language Specialist will continue to provide interpretation services to keep abreast of interpreting skills. The percentage of time dedicated to interpretation will be determined by business needs.

2.   Providing Interpretation Feedback

The SLS is responsible for the interpretation quality of a team of Interpreters. In that capacity, the position entails service observation and one-on-one coaching for interpreters based on service observation results and customer feedback, i.e., Voice of the Customer (VOC). The SLS will also respond to interpretation-related questions initiated by the interpreters on their team.

Supporting the Quality Assurance/Service Observation Program

• Provides data/articles to the Director of Quality Assurance for interpreter publications.

• Participates in training development.

• Mentors new-hires.

• Participates in professional development, including calibration meetings with other SLSs and the Director of Quality Assurance.

• Hosts Office Hours and In-Language Collaborative Learning Sessions.

• Determines the needs of the team and improves the quality of the team.

• Participates in client calibration sessions.

• Participates in the Work-at-Home Audit rotation.

• Researches and resolves VOCs.

• Resolves interpreter Support Requests (SRs.)

• Support LLS’ Quality Management System (QMS) to continually improve the Division’s processes, procedures and services; and thereby increase efficiency, productivity, effectiveness and customer satisfaction.

The full-time hourly rate for this role is listed below. Please note that this hourly rate information is solely for candidates hired to perform work within one of these locations. Experience and education refers to LanguageLine Solutions’ current hourly range for this position. US Remote hourly pay rate is $25.00 USD.

Candidates hired to work in US Remote will be subject to the pay rate associated with the location, and the actual hourly rate amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Required Qualifications

• Exceptional language proficiency in both working languages.

• L5 or L4 status, and a minimum of 1 year experience with LLS.

• Satisfactory attendance and ratings as an interpreter.

• Demonstrated proficiency in the interpretation field.

• Strong oral and written communication skills.

• Strong interpersonal skills and teamwork approach.

• Flexibility with schedule: Candidates will be expected to work within the schedule of their team members and adjust to the needs of the business. This means that sometimes the schedule will change.

• Demonstrated proficiency in MS Suite.

• Multitasking and organizational skills.

• Outstanding customer service skills.

• Competency with lengthy and detailed simultaneous and consecutive note-taking.

• SLSs are required to take precise notes on a daily basis and throughout their shift (Service Observations, VoC Resolutions and other daily tasks.)

• Strong Typing Skills.

• SLSs should be expedient with their typing and have minimal errors.

Desired Skills

• Advanced education and/or certification in a language-related field.

• Coaching, training, and presentational skills (provide details in resume.)

• Supervisorial experience (provide details in resume.)

• Advanced studies and/or experience in communicative skills, along with analytical and organizational tasks.

If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact the Corporate Recruiting Team at CorporateRecruiting@languageline.com 

Equal Opportunity Employer

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