Scheduler I, Full Time, Days, 9am-5pm, AMG Central Scheduling, Morristown, NJ

Accountabilities:  

• This is a call center scheduler position - per diem 9am-5pm. 
• Hybrid schedule; however, this will be at the manager’s discretion following completion of training and the probationary period  
• The Scheduler I role is involved in patient care handling of a large call volume of inbound and outbound inquiries and requests from patients, providers for access/assistance in scheduling appointments for physicians across Atlantic Medical Group Locations. We are seeking a scheduler to fill the Monday - Friday/ 9am-5pm 
• Accurately performs the scheduling, insurance eligibility verification and ensures accurate collection of patient registration data. 
  Accomplishes flexible work assignments based on daily priority, following established metrics and guidelines. 
• Accurately handles incoming phone calls, SMS requests, performs patient registration, placing outbound phone calls and scheduling appointments for Atlantic Medical Group practices within a high call/fast paced call volume environment.   
• Ensures accurate and timely completion of inbound scheduling requests via fax or electronic work queues.   
• Indicates special patient needs (ex: special accommodation, exam protocols, interpreter, etc). 
• Promotes patient portal usage and connects to registration resources when applicable. 
• Ensures patients are aware of their upcoming appointment at the time of scheduling; assists with cancelling and rescheduling services.   
• Triage and manages patient referrals to appropriate specialty practices to ensure patients receive timely and appropriate care. 
• Completes the patient’s Face sheet at the time of scheduling with all necessary demographic/insurance information and forms/documents in efforts to expedite the check-in process.    
• Maintains and updates patient’s accounts for medical and financial eligibility. Required to operate within Epic Work queues to stay up to date with all upcoming visits requiring this review 
• Coordinates with patient and physician practice as required to obtain any missing information or to inform the patient of the status of their appointment   
• Performs real-time insurance verification and interprets responses. Communicates insurance participation, financial responsibility (if applicable) and time of service policy to patient population.   
• Proactively solicits customer feedback.   
• Provides proactive and timely responses to internal and external customer needs and requests.   
• Supports revenue cycle department policies, practices and goals related to the patient experience and quality outcomes.   
• Meets individual productivity and quality expectations in all job functions.   
  Escalate cases as appropriate. Reports errors and mistakes found in system to direct supervisor to promote education, coaching and training opportunities of others. 
• Maintains knowledge of insurance requirements. 
• Completes all required trainings, participates in staff meetings and in-services 

 

Required:  

• HS Diploma or equivalent  

Preferred: 

• 1-3 years of prior experience in contact center space or front facing medical office space 
   

Atlantic Medical Group is a physician-led and physician-governed organization that delivers the highest quality health care, at the right place, the right price, and the right time.  We are a multispecialty physician group with more than 1,000 doctors, nurse practitioners and physician assistants at over 300 locations throughout northern and central New Jersey and northeast Pennsylvania. Our mission is to deliver exceptional care recognizing the unique needs of all those we serve. Our vision is to achieve the best outcomes with our patients at the center of the physician-led team, driven by service, innovation and continuous learning.

Our integrated network offers seamless access to Atlantic Health's entire health care continuum and our nationally and regionally ranked hospitals. In collaboration with Atlantic Health, several of our practices offer urgent care and walk-in services.

In addition to primary care physicians, the team includes specialists that care for patients in all aspects of their health from pediatrics to geriatrics and everything in between. We make health decisions easier for patients with enhanced access to referrals.

Atlantic Health offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member,