Seasonal Group Operations Coordinator

Job Description

The Seasonal Group Operations Coordinator is responsible for assisting with all Ad Hoc group and wholesaler reservations for Denali Park Village, Aramark/Doyon Joint Venture, and Glacier Bay Lodge. The Group Operations Coordinator serves as the liaison between the sales department and the onsite operations departments.

 

Nicknamed the Crown Jewel of the North & located in the heart of Alaska, Denali National Park & Preserve consists of over six million acres of wilderness. Home to small & large wildlife, sprawling forests, tundra, glacial lakes, the tallest peak in North America, & so much more! Denali National Park attracts over 400,000 visitors every year as it’s a bucket list destination & one of America’s greatest treasures.  

 

Glacier Bay National Park is a hidden gem within wild Alaska. Adventurous activities include flightseeing, birdwatching, whale watching, hiking, & so much more! Glacier Bay Lodge offers breathtaking views of the Fairweather Mountain range & our dining options incorporate locally caught seafood including the house specialty Dungeness crab. There are so many points of interest to explore including the Grand Pacific & Margerie glaciers for picture perfect views!  

Job Responsibilities

Essential Functions:

• Develop knowledge of Springer Miller (SMS) reservation system by monitoring reservation inboxes, working with the front desks for group room blocking, and enter/update group activity/meal reservations.
• Enter rooming lists and booking details for large group arrivals.
• Enter passenger manifests for large bus tour groups.
• Reconfirm group services with Tour Directors prior to group arrival.
• Complete other tasks as assigned by the Sales & Inventory Manager.
• Issue and process invoices for group reservations payments.

Status and Scope:

• Reports to the Senior Sales Manager
• Position requires focus, a positive attitude, strong organizational skills
• Must be able to work efficiently – prepared to help wherever needed

 

Qualifications

•  High School Diploma or equivalent required. College Degree preferred
• Strong ability to effectively execute MS Office, MS Word, MS Excel programs.

• Previous experience and/or desire to work in tourism industry preferable.
• Must have excellent oral and written communication skills as well as fluency in written and spoken English language
• Excellent computer organizational and time management skills
• Ability to work autonomously without direct supervision
• Must have space at residence for home office including quiet area without interruption, desk, computer chair, monitor(s), and have a fast internet connection. Staff will work primarily from home-based office. Laptop and credit card reader is provided along with programs needed to execute this position.

Travel Requirements: Little or No Travel (>10%)

Lifting Requirements: SEDENTARY - Lifting up to 10 pounds maximum and occasionally lifting and/or carrying small items (files, manuals, binders)

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that e