Description

Summary:

The Product Owner - Enterprise Payments is responsible for driving the sequencing, building, and evaluation of Features/solutions and delivering those solutions to customers for one to two product lines while serving as a subject matter expert for those lines. The Product Owner will drive the delivery and evolution of our products with a strong emphasis on agile execution, data-driven decision making, and the integration of artificial intelligence (AI). The successful candidate will lead cross-functional teams to deliver measurable business value, while also shaping how AI is embedded into both the product experience and the delivery process. 

Duties and Responsibilities:

• Work collaboratively with Product Manager, Architect, and Agile team to ensure transition from Feature Definition to build.
• Drive focused attention on value delivery and drive a spirit of continuous improvement within teams.
• Ensure organization and occurrence of Story Mapping sessions.
• Lead walkthroughs of identified Features and scope ensuring understanding of vision/problem statement.
• Lead validation of Feature priority and implementation timelines.
• Create and assign cards to manage Feature Definition in the appropriate tools.
• Log open risks, issues, questions, and decisions against Features using the appropriate tools.
• Ensure changes to Feature scope, prioritization, and requirements are documented appropriately.
• Define and track core delivery metrics, including:  Velocity & throughput, Predictability, Lead time & cycle time and End-to-end product health – adoption, retention, conversion etc. 
• Translate these metrics into actionable insights, using data to guide backlog prioritization, investment trade-offs, and continuous improvement. 
• AI for Delivery Optimization – Leverage AI-powered tools to forecast delivery risks, recommend prioritization changes, optimize capacity planning, and automate repetitive tasks. 
• Understand Value Stream structure and associated Objectives and Key Results (OKRs) as well as target investment vs. actual investment levels for assigned product lines and ensure understanding of team members.
• Identify cross impacted stakeholders and ensure their engagement in solution discussions.
• Lead management of impact assessment timelines and negotiate priorities with other Product Owners where cross product conflicts exist.
• Manage Team Backlogs and define Sprint Goals.
• Provide clarification and context for Development teams.
• Manage leadership expectations of Agile Teams.
• Explain and ensure teams’ understanding of business needs and value being delivered.
• Ensure all data for areas of responsibility is complete and captured accurately within all delivery tools.
• Lead validation of User Story Acceptance Criteria ensuring business needs are met.
• Validate completed User Stories meet defined Acceptance Criteria.
• Coach and mentor peers and junior product owners.
• Perform other duties as assigned.

Basic Qualifications:

• Bachelor’s Degree
• 5+ years' experience in a Business Systems Analyst, Product Development, or Product Owner role.

Preferred Qualifications:

• Strong experience working with cross functional teams using Agile Deliver frameworks and leading the development and launch of a new product.
• Strong experience with user-centered design and usability.
• Strong knowledge of regulatory requirements, bank policy, and Agile Delivery governance.
• Strong experience with retail or business financial services.
• Proven experience as a Product Owner or similar role in an Agile environment. 
• Strong understanding of agile frameworks and delivery metrics (velocity, predictability, lead/cycle time, throughput).. 
• Excellent communication, collaboration, and stakeholder management skills. 
• Ability to translate business needs into technical requirements. 
• Familiarity with tools like Azure DevOps, or similar. 
• Familiarity with AI/ML technologies and practical applications in products, customer engagement, or delivery optimization.

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