IT Generalist

Aetos Systems, Inc. is a Woman Owned Small Business, headquartered in Huntsville Alabama, with years of proven innovation and capabilities of solving real world business problems for our Government and Commercial customers. Aetos is a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment where every individual will learn, acquire new skills, and develop professional growth. Find your future with us.

At Aetos, we are all leaders on a mission striving for our highest potential, and excelling in all endeavors in order to benefit and impact everyone who we serve! We believe that people are our best asset and human connections are our greatest strength.

Job Summary

As an IT Generalist at Aetos Systems, you will be responsible for performing the overall information systems support including but not limited to planning, implementation, troubleshooting as well as administrative activities in a variety of IT functional areas. Ideal candidates for are tech-savvy, love the challenges of repairing and updating computer systems, and are not afraid to take on many roles daily. Knowledge of many areas of information technologies are essential to this role.

Duties/Responsibilities

• IT Generalist duties include both administrative and technical support tasks throughout the workday. This includes handling local issues that the remote technical support staff could not resolve and troubleshooting specific systems errors and issues.
• IT Generalists also train support staff in the use of hardware and software associated with client facing technologies.
• Provides operational infrastructure support, maintenance, troubleshooting to ensure optimum utilization of IT resources.
• Interface with our managed services provider to ensure compliance and full system functionality.
• Involved in hardware/software/vendor selection, security, training, coordination, and scheduling of IT initiatives.
• Perform regular installations and updates for IT hardware and software systems.
• Audit and confirm success of regular backups, storage, and retrieval functions of critical data.
• Troubleshoot and resolve computer and other IT equipment problems and malfunctions.
• Provide troubleshooting for Internet Explorer, Adobe Creative Suites, Microsoft Office Suites and other hardware and software applications.
• Manage administration of user accounts including email, remote access, etc.
• Assist in setting-up and upgrading computer systems for end users.
• Provide end user application training as needed.
• Identify and resolve technical issues to reduce downtime.
• Provide IT support and service to end users.
• Monitor IT systems for proper operation and working conditions.
• Ensure all IT systems are working efficiently and optimally.
• Performs other related duties as required.

Requirements

• Must be a U.S. citizen with ability to pass a background investigation.
• Must be able to pass an initial and yearly random drug testing.
• Strong attention to detail.
• Organizational and time-management skills with ability to work on multiple projects.
• Able to lift computers and monitors.

• Working knowledge in networking technology and security, database management.
• O365 GCC Cloud experience
• SharePoint, Teams Security Group Management and PowerShell experience.
• Travel: <10%

Education/Experience

• Bachelor’s degree or technical training in computer systems and integration. Professional certifications may directly offset college education requirements.
• Two to Five years of Information Systems / Technology experience

Physical Requirements

• Able to lift computers and monitors.

Benefits

What we offer:

• Competitive salaries
• Education and professional development assistance
• Multiple healthcare benefit packages & 24/7 virtual on-demand doctors’ visits
• 401K
• Dave Ramsey’s SmartDollar Financial Wellness program.
• Civic Leave – time off to support your favorite charity or community.
• Paid time off for personal leave and holidays.