AVP, Digital Management

Company

Federal Reserve Bank of San Francisco

We are the San Francisco Fed, public servants with a congressionally mandated mission to promote a sound and stable economy to support the lives of all Americans. We are a community-engaged bank, and we are committed to understanding and serving the vibrant, diverse people of the Twelfth District. That means we seek and appreciate new perspectives. We respect people for what they do and for who they are. We build opportunities to learn and grow. When you join the SF Fed, you become part of a team united in its purpose to promote an economy that works for everyone. We empower our people to balance their life and work responsibilities. That’s why we offer a flexible hybrid work model that allows you to collaborate with office colleagues on some days, and work from home on others.

What we do:
The SF Information & Technology Services (SF ITS) group is responsible for the strategic planning and provisioning of technology products and services to the Bank and across the Federal Reserve. Digital Management sets the Bank’s future of work strategy in support of business line product strategies, optimizes how users experience technology, and aligns it to the needs of the business through continuous innovation, technical governance, and hands-on leadership.

The AVP, Digital Management is responsible for leading all aspects of the San Francisco district’s IT Digital Infrastructure & Operations. This leader will develop a strategy anchored on digitization of an evolving organization. The Digital Management function is accountable for developing a cohesive Future of Work strategy that includes Portfolio Management, Digital Workplace, End User Services, Network, Infrastructure, AV, Hardware and Software Asset Management. The AVP will collaborate across the organization and partner districts to identify and develop scalable solutions to meet the Bank’s mission and Enterprise strategies.

The ideal candidate will be a strategic thinker with a proven track record and will have a passion for customer service excellence. They will have a deep understanding of the latest technologies and trends in the Future of Work (including end user services). Moreover, the AVP will be data driven to continuously monitor application inventory and analyze customer feedback.
The AVP manages mentors and coordinates the activities of a team of various types of Engineers and Project Managers, who collaborate with the SF ITS Business Relationship Management and Solution Delivery functions. The function includes a chairing a technology advisory group and development of reports to the CIO on technology health.

Your role as AVP, IT Digital Management:

Drives and creates Technology Strategies, Implementation Roadmaps, and Digital Tool education.

• Provides primary leadership for business technology, strategic planning, and the enterprise agenda for technology optimization.
• Provides leadership and expertise in the development of standards, processes, communications, and IT practices.
• Serves as principal digitization visionary, change agent, and advocate for optimizing technology business value.
• Analyzes the current IT environment to detect critical deficiencies and recommends solutions for improvement.
• Understands, advocates, and supports the enterprise's information technology strategies.
• Leads the creation and/or evolution of the technology advisory group.
• Identifies organizational requirements for resources (financial, skill, and process) as well as the structures and necessary cultural change to support the Bank and Enterprise’s goals.

What we are looking for:

• Exceptional experience in leading a client serving organization.
• Excellent emotional IQ, problem solving and people leadership experience.
• Proven experience working in a relevant industry.
• Typically requires a bachelor’s degree in technology, business, change management, strategic planning or related field.
• Typically requires 12+ years of professional business/IT management in positions of increasing responsibility including 8+ years of progressive people and business leadership experience.
• Must be a U.S Citizen or a Green Card holder with intent to become a U.S Citizen

Touchstone Behaviors:

• Communicate authentically: empathetically engage one another with direct and transparent dialogue and listening.
• Actively discuss viewpoints with respect and compassion in a timely and candid manner, considering verbal and nonverbal cues. Ask questions, learn from each other, and share information widely to move the Bank's work forward.
• Collaborate Inclusively: Inspire a diverse and inclusive environment that empowers others to contribute meaningfully. Intentionally bring a diverse set of people t