Resident Services Coordinator I - Pac Station North, Santa Cruz

Job DetailsLevel: EntryJob Location: Pac Station North (1048) - Santa Cruz, CA 95060Position Type: Full TimeEducation Level: High School Degree or equivalentSalary Range: $25.45 - $29.69 HourlyTravel Percentage: Occasional travel during the workdayJob Shift: DayJob Category: Nonprofit - Social ServicesWage range: $25.45 - $29.69

POSITION SUMMARY 

The Resident Services Coordinator I (RSC I) is the frontline anchor of EHRSI's revitalization strategy, delivering tiered service bundles (universal, targeted, intensive) to residents at single or multiple assigned properties. The RSC I provides first level support across all service domains—housing stability, economic mobility, health & wellness, digital inclusion, and youth/family engagement—using trauma-informed, coaching-based practice to advance resident stability, mobility, and wellbeing outcomes.

 

Working under supervision of the RSM, the RSC I delivers Tier 1 universal programs directly (workshops, wellness checks, community events), provides coaching-based first level support to residents across domains, and facilitates warm handoffs to partner-delivered specialists when intensive or specialized services are needed. The role ensures accurate documentation in EHRSI's CRM (Salesforce), embeds equity and resident voice into daily practice, and contributes to EHRSI's partnership-enabled, cost-neutral service delivery model.

 

Impact: The ability to effectively coordinate first level support and facilitate appropriate specialist referrals directly impacts EHRSI's mission by allowing residents to maintain housing stability for longer periods, enhancing quality of life, and advancing equity and opportunity for all.

 

Role Parameters

Caseload Ratio: Approximately 25-60 active resident relationships at across assigned properties (aligned to 1:150 family, 1:125 senior, 1:100 PSH ratios)

Deployment: Site-based; assigned to one property (family, senior, or supportive housing)

Location: Varied property locations across EHRSI portfolio

Transition Note: In 2026, RSC I roles operate within existing staffing, focusing on tiered bundle delivery and accurate outcome tracking. From 2027 onward, RSC I becomes part of a regional operations structure supported by Partner-Delivered Specialists (Youth, Health, Financial Coaching) and central functions (Training & QA, Outcomes & Analytics, Resident Voice, Partnership Development).

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

1. Service Delivery & First Level Support (Across Domains)

Deliver Tier 1 Universal Programs directly:


Facilitate community-building activities: workshops, wellness checks, social clubs, community events
Coordinate afterschool programs, youth activities, and parent engagement workshops
Provide technology access support, digital literacy training, and basic troubleshooting
Deliver financial literacy workshops and employment readiness activities
Organize health fairs, food distribution, and preventive wellness initiatives


Provide coaching-based first level support across all service domains:


Housing Stability: Support lease compliance conversations, mediate with property management, connect residents to emergency rental assistance, and provide housing transition guidance
Economic Stability: Facilitate basic budgeting conversations, support job applications, assist with benefits enrollment (CalFresh, SNAP, Medi-Cal), and connect residents to employment resources
Health and Wellness: Help residents enroll in health insurance, schedule appointments, provide medication adherence reminders, conduct wellness checks, and identify when clinical intervention is needed
Digital Inclusion: Troubleshoot basic technology issues (WiFi, email, passwords), teach digital literacy skills, connect residents to internet subsidy programs (ACP, Lifeline), and provide homework help
Youth and  Family: Deliver after-school programs, facilitate parent workshops, connect families to school resources, and identify developmental or behavioral concerns requiring specialist support


Recognize when first level support is insufficient and initiate referrals to partner-delivered specialists under supervision (legal aid, clinical health navigation, behavioral health counseling, intensive employment services, specialized youth programming). When other service organizations are not available, may deliver direct services within scope of practice and under supervision.

 

2. Crisis Response, Safeguarding and  Conflict Resolution


Respond to resident crises and urgent situations using trauma-informed de-escalation techniques
Report child, dependent adult, and elder abuse and neglect according to California State law as a mandated reporter
Work with property staff, families, and community agencies to identify and address resident problems before they reach crisis proportions
Follow established escalation protocols, involving Supervisor im