Job Description Summary

Reporting to the Sr. Manager, Contract Operations, this position functions as the liaison between Business Units, customers, and other internal functions to problem solve with a continuous improvement mindset. Responsible for removing challenges and hurdles experienced by customers, business unit leaders, and sales associates when interfacing within the BD matrix. Collaborates with internal and external stakeholders to provide Contract Operations expertise in process, systems, and policies to ensure effective work procedures are implemented to quickly resolve contract pricing and/or membership related gaps. Seeks and implements efficient ways to ensure improved cycle and response times. This role will support price accuracy across all customer segments. This associate will have opportunity to collaborate with team members to standardize audits and support overall efficiencies in pricing accuracy within Contracting Operations.

Candidate must have a growth mindset, a powerful desire for continuous improvement, and an “attitude for better.” Candidate should also have effective communication, technical, and organizational skills and be accountable for tracking and achieving key metrics.

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the creativity and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find ground-breaking solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Essential Responsibilities

Subject Matter Expertise:

• An expert in Contract Price and Membership management in identified ERP.

• Runs the addition and removal of member accounts from agreements efficiently across multiple ERP platforms (SAP Vistex, JDE), demonstrating BOTs and other automation.

• Conduct root cause analysis and resolve error prevention solutions.

• Document, maintain, and centralize any membership related pricing exceptions into contracting playbooks.

• Provide SME to help drive the design and implementation of solutions that improve accuracy, timeliness, and efficiency in contracting set-up/maintenance processes.

• Ensure adherence to regulatory (SOX), business and department guidelines, policies, and procedures.

Collaboration:

• Collaborate with Claims and Account Receivables on any pricing issues requiring credit and rebills, copies of credit memos, etc.

• Collaborate with cross functional operations teams (Offer Development, Analytics, Chargebacks, Customer Care, etc.) to investigate and resolve pricing related matters.

• Facilitate and lead external/internal calls to quickly gather vital details to resolve stakeholder and customer requests timely.

• Identify and share data insights with key business stakeholders to address existing issues/gaps resulting from local and/or GPO contract price offerings and propose viable solutions.

• Act with an enterprise-wide view, ensuring broader considerations and the customer experience are contemplated.

• Bring up to Contract Operations leadership when deadlines will not be met.

Leadership:

• Primary Point of Contact for supported Business Units for process issue determination, impact and resolution for sales leaders and customers as it relates to customer contract pricing.

• Implement opportunities to improve the overall customer experience.

• Understand and support business and membership strategies to optimally communicate customer pricing eligibility on GPO and/or local agreement requests.

• Participate and support Continuous Improvement projects and organization initiatives.

• Be accountable for key metrics, KPI’s (key performance indicators), SLA’s (service level agreements), and Individual Impact Goals to meet the strategic goals of the organization.

• Influence without authority across enterprise to find and operationalize solutions

Qualifications

• BA/BS or equivalent experience of 4-6 years' experience with 2+ years of commercial contract operations experience required.

• 2-4 years’ experience in commercial contract operations