Service Coordinator I

General information

Date Monday, November 25, 2024 Location WI - Eau Claire - Hybrid Remote/Hybrid Yes Position Level Individual Contributor I Employment Type Full time Career Field Operations

Description & Requirements

Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.

WE WELCOME YOU INTO A GROWING COMPANY
Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every single day. We are currently providing services in 14 states across the USA. We specialize in providing home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities. JOB SUMMARY
Service/Program coordinators assist with daily intake and referral processes to set clients up for services, coordinating their in-home care needs in compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules.  They assist members and caregivers to ensure proper service utilization including accurate pay processing. Service coordinators are the primary individuals our members utilize when onboarding new caregivers through Self Directed Services. 

JOB DUTIES

• Work directly with a caseload of clients enrolled in Medicaid programs
• Assist in coordinating the onboarding of new caregivers per State Regulations, Managed Care Organization (MCO) program rules, and contract requirements
• Promote cohesiveness in the office environment
• Assist caregivers and members to ensure accurate payroll. This may include reviewing reports and previous time records.
• Support day-to-day operations and client advocacy
• Ability to meet position requirements while working within a hybrid work environment
• Collaborate with stakeholders regarding the delivery of services
• Effective written and verbal communicator
• Comply with applicable legal requirements, standards, policies, and procedures
• Demonstrate dependability
• Demonstrate effective problem-solving and decision-making skills
• Exhibit computer efficiency with basic computer usage and independent troubleshooting. 
• Handle complex service programs and special projects
• Market services to referral sources as needed
• Maintain necessary skills and knowledge to coordinate workflow
• Participate in professional development and training activities
• Prioritize and multitask effectively
• Provide excellent customer service to our members, caregivers, and payers
• Represent the company at stakeholder meetings, health fairs, and provider fairs
• Enroll clients and employees in services, web portal, and EVV systems as needed
• Conduct necessary client assessments and home visits as required
• Bilingual preferred in various locations
• Answer and make phone calls ( deleted calls)