Sales Operations Manager

Description

TAK Broadband is a leading end-to-end U.S. fiber broadband network construction contractor operating in 42 states. It builds more than just networks; it connects communities to new valuable digital opportunities. TAK offers comprehensive service solutions, from construction to drops to fulfillment. TAK’s ecosystem of partners allows it to successfully complete every project starting from the first point of conception. This includes engineering teams, distributors, and more than 100 qualified construction crews with extensive experience across all ISP types and markets; over 300 experienced bury drop crews; and more than 700 professional technicians.

We are seeking a Sales Operations Manager to join our team in our Sioux Falls, SD office. As a company we are transitioning from a satellite (operations office) structure to centralized business development model with goals of:

• Engaging with governments and companies with major construction initiatives to proactively shape the project design and become a preferred construction provider
• Enabling the operations teams to work with local customers and opportunities

The Sales Operations Manager will design a system that efficiently captures new business development opportunities through the sales team, field team, and pre-construction team, and provides management with insights to enable the teams to win more deals at higher dollar amounts.

Why TAK?

• Full Time
• Paid Weekly
• Compensation: $100K+ annually, DOE
• Full Benefits Package (Medical, Dental & Vision)
• Paid Time Off
• 401(k) with Company Match!
• 25K Company Paid Life Insurance
• Independent Work & Team Collaboration
• Career Development & Advancement Opportunities!

The Role

Design, implement, and revise sales, marketing, and pre-construction systems

• Understand pre-construction data and business requirements for the CRM (Zoho), modify to ensure ease of use and adoption
• Assist with design, architecture and integration of cost-estimate tool (Bid 2 Win) to associate cost estimates with business development opportunities
• Integrate data from core programs to CRM for tracking/accountability of deal outcome
• Examine other software that would make pre-construction more productive (e.g. RFP automation software, marketing automation software, pipeline insights software)

Stand-Up and maintain a transparent and clean sales pipeline

• Provide training, access, and support for teams to enter and maintain new business opportunities
• Enter, monitor, and maintain updated opportunity records from business development and pre-construction resources
• Proactively work with pre-construction and field teams to collect update on stagnant deals
• Provide weekly reports and dashboards to leadership to understand current funnel, changes, and items to address

Build a lead management system and design a process capable of providing ROAS on marketing initiatives

• Understand lead sources and resources / systems required to enter these leads into the CRM
• Take generated leads from tradeshows and upload into the system to assist with tracking
• Set up reports and dashboards to understand pipeline contribution and bookings based on lead sources
• Deliver these insights to sale leadership to distribute future marketing spend towards highest performing channels

Provide market and opportunity insights to Strategic sales team and local operations offices

• Leverage Market study (Altman Solon) data to prioritize strategic accounts, and deliver high-opportunity local accounts to biz dev resources
• Track current government funding (BEAD, RDOF) and distribute news to business development and local operations leadership
• Enter any market opportunities as leads in the system, and provide a way for closed loop follow up on these funding opportunities

Enable and train the Pre-Construction team to adopt and consistently utilize CRM and other systems

• Create a training program for pre-construction, biz dev, and other selected users to leverage CRM and gain transparency on new business pipeline
• Enable team with process and system documentation, playbook, and videos
• Build Zoho/CRM onboarding program with certification requirements for all future Zoho users

Desired Experience

• Experience scaling an organization through process improvement, system design, and KPI / Reporting initiatives
• Comfortable conducting rote