Enterprise Application Administrator II

Overview

Join us in shaping the extraordinary future of technical and healthcare education! Thrive in an innovative environment where your contributions make a real impact. UTI invites YOU to be a part of our team as the Enterprise Applications Systems Administrator II!

 

In this role, you will:

• Configure, Implement, and Maintain: Take charge of our application portfolio, ensuring smooth operation and optimal performance.
• Collaborate and Innovate: Work closely with business users and analysts in a supportive, small team environment. Your ideas and expertise will drive integration and software support.
• Develop and Script: Engage in light development and scripting using tools like PowerShell and Automate to enhance our systems.
• Support and Troubleshoot: Interface with the Service Desk and technical staff to resolve application issues and provide top-notch support.
• Mentor and Lead: Share your knowledge and mentor junior team members and Service Desk staff, fostering growth and development.

Why Join Us?

• Impactful Work: Your contributions will directly support our end users and improve business processes.
• Collaborative Environment: Enjoy working in a team that values your input and encourages innovation.
• Professional Growth: Opportunities to develop your skills and advance your career.
• Supportive Culture: Be part of a company that values mentorship and continuous learning.

What We Offer:

• Competitive Salary of $95,000- $105,000 per year depending on experience
• FREE UTI or Concorde Tuition for you AND your Immediate Family
• Medical/Dental/Vision/Life Ins/STD & LTD Ins
• 401K, Paid Holidays, Paid Time Off
• Paid Parental Leave
• Pet Insurnace
• Remote work environment with up to 5% travel

Responsibilities

Advanced Technical Support and Administration

• Provide advanced Tier III support for third-party and UTI custom applications and integrations.
• Strong knowledge of Server Administration and its interaction with third-party applications.
• Perform recovery processes to restore system functionality.
• Implement application patches, enhancements, upgrades, and releases.
• Create scripts and SQL queries to automate repetitive functions.
• Perform application set-up, design, user maintenance, and system maintenance.

Process Improvement and Analysis

• Analyze current design and recommend changes to improve business processes.
• Work with vendors to resolve application issues.
• Monitor system performance and coordinate tuning activities with DBA and Network Engineering teams.
• Manage releases and deployment activities, coordinating with multiple development and support teams.
• Provide guidance and training for junior team members on supported applications.

Customer Service and Documentation

• Deliver exceptional customer service experiences.
• Document processes, procedures, best practices, and develop training materials to support a ‘train-the-trainer’ philosophy.
• Act as the primary liaison with product technical and customer support teams.
• Ensure thorough documentation and training to enhance team productivity and customer satisfaction.

Qualifications

Education / Experience

• High School diploma or GED required

• Bachelor’s degree in IT field or equivalent work experience

• Report Development experience a plus

• Working Knowledge of Microsoft SQL with respect to application support.

• Minimum 5 years of experience in the IT field

• 3 - 5 years of experience supporting enterprise level SaaS applications and integrations.

• Experience with Microsoft 365 to include extensive experience with collaboration tools such as SharePoint and MS Teams.

• Experience with implementation and support of a SaaS intranet solution like Simpplr, Interact, Lumapps, Firstup or Staffbase.

• Experience with Nintex or Power Automate workflows is a plus.

• Experience with ShareGate migration tool is a plus.

Skills

 

Effective Communication and Relationship Building

• Communicates clearly and maintains effective relationships with customers, team members, and management.
• Builds confidence and trust with customers.
• Maintains