Assurance Learning Operations Senior Associate

Talent Development – Island of Ireland Assurance Learning Operations Senior Associate

 

General Information

Location: Dublin

Business Area: Core Business Services

Contract Type: 12 Month Fixed Term Contract

 

 

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too.

 

The opportunity

We are looking for someone with a passion for operations and data management to join our Talent & Organisation Development Team to focus on the deployment of our Assurance technical learning curriculum across both the FS & UKI businesses.

 

Your key responsibilities:

• Ownership of the execution of the compliance reporting process for both UKI and FS Assurance and ensuring CE credits awarded to Learning participants and instructors where applicable​
• Support the end-to-end execution of Learning course deployment plans including:
  • Management of attendance, learner cancellations, no shows and missed sessions, including coordinating training dates and nominations from different areas of the business ​
  • First point of contact for queries from the practice in relation to the courses assigned, in addition to ongoing management of learning mailboxes and referrals
  • Venue booking, accommodation booking for residential courses and ongoing management ​ and learning on-site support (as required)​
  • Support the hosting and production of online modules, webcasts and virtual learning projects. Advise on best practice, for example interactivity during virtual classroom sessions.​
  • Prepare facilitators for delivery of learning courses (logistics) and support in the sourcing and management of facilitators
• Ongoing ISQM management - providing timely execution & evidence of controls including obtaining and retaining all the required approvals, and providing the information requested to the SQM testing team
• Develop and maintain relationships with key stakeholders, along with the Assurance client group, to enable the successful deployment of learning.  Stakeholders include UKI Assurance Talent Development, FS UK Learning & Development Team, TSS (offshore) Learning deployment administration contacts (where relevant) UK & Ireland Talent Development co-ordinators, learners, service line resourcing teams, content managers, facilitators, learning champions, quality and efficiency networks.
• Manage and maintain SharePoint sites and maintain content relevancy for SL, curriculum, program or course including joining instructions (if required), learner, facilitator information​
• Contribute to other activities or projects across the wider Talent & Organisation Development Team (as required)

 

Skills and attributes for success

• Strong team player with an enthusiastic, can-do approach with ability to coordinate and work as ‘one team’​
• Detail oriented – organised, excellent attention to detail with the ability to deliver to deadlines in a regulated environment
• A desire to embrace and drive change whilst identifying and supporting process improvements and demonstrating best practice
• Excellent interpersonal skills and the ability to interact well and develop positive relationships with people at all levels within the firm
• Desire to deliver quality services​, spotting opportunities for efficiencies
• Ability to learn new processes and skills quickly
• Strong IT skills – Excel and Outlook are essential
• Excellent oral and written communication skills

To qualify for the role, you must have

• Proficiency in Microsoft Office Suite, specifically Excel at advanced level, PowerPoint and Word
• An interest in Data M