Associate - Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. 

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

This exciting role is part of the Global Servicing Group within American Express. This team leads product development, design, and deployment of various software and hardware products used internally by our Credit Specialists to provide outstanding service and account management to our customers to achieve their goals. In this role, you will be responsible for executing use cases that support Credit Servicing Engin and the Intuitive Servicing Portal, which is utilized across the Global Servicing Group. The Product Owner will serve as a key member of the AMP/ISP Credit Modernization team, designing Credit Capabilities for our Credit and Collections development teams, creating experiences that improve user experience and increase business productivity by strategically leveraging data and insight solutions.

How will you make an impact in this role?

Responsibilities include:

• Partnering with stakeholders across the organization to inform the product vision, strategy, features, and prioritization
• Developing, owning, and executing the product roadmap
• Driving the product’s functional and UX design process based on knowledge of the users and technology
• Translating product roadmap features into well-defined product requirements including features, user stories, and acceptance test criteria
• Prioritizing and maintaining the sprint backlog for assigned products, balancing the requirements of stakeholders
• Collaborating with partner delivery teams to ensure integration of end-to-end delivery with multiple product and strategy teams.
• Coordinating communication, escalating, and facilitating resolution of risks, issues, and changes tied to the product backlog
• Collaborating with key stakeholders across the organization to manage and prioritize product and platform release cycles and roadmap, leveraging an agile mindset and customer-first mentality
• Working with engineering team to build and test digital products and features
• Defining and executing go-to-market plan, working to ensure that product management, marketing and sales have what they need to be successful.
• Developing and maintaining appropriate tracking and reporting of product performance post-launch to evaluate future investment

Minimum Qualifications:

• Demonstrated skill in driving results and building/leveraging relationships; ability to navigate through a large organization and develop strong working relationships with business and technology areas
• Significant successful project management experience, leading or supporting strategic capability and re-engineering projects for cross-functional project teams.
• Ability to analyze and interpret data and effectively and accurately communicate analysis results to the stakeholders, including deliverables, conclusions, and recommendations
• Strong analytical and organizational skills and the ability to handle multiple high-priority projects and meet schedules
• Ability to work within a geographically dispersed project team, providing guidance, structure, and escalation when needed
• Strong, proven experience with data analysis utilizing tools such as Microsoft Excel or similar
• Ability to influence peers and leaders without direct author