Director, Consultant Relations

Who we are  

Transcarent is the One Place for Health and Care. We cut through complexity, making it easy for people to access high-quality, affordable health and care. We create a personalized experience tailored for each Member, including an on-demand care team, and a connected ecosystem of high-quality, in-person care and virtual point solutions. Transcarent eliminates the guesswork and empowers Members to make better decisions about their health and care.

Transcarent is aligned with those who pay for healthcare and takes accountability for results – offering at-risk pricing models and transparent impact reporting to ensure incentives support a measurably better experience, better health, and lower costs. 

At Transcarent, you will be part of a world-class team, supported by top tier investors like 7wireVentures and General Catalyst, and founded by a mission-driven team committed to transforming the health and care experience for all. In May 2024, we closed our Series D with $126 million, propelling our total funding to $450 million and fueling accelerated AI capabilities and strategic growth opportunities. 

We are looking for teammates to join us in building our company, culture, and Member experience who:  

• Put people first, and make decisions with the Member’s best interests in mind 
• Are active learners, constantly looking to improve and grow 
• Are driven by our mission to measurably improve health and care each day 
• Bring the energy needed to transform health and care, and move and adapt rapidly 
• Are laser focused on delivering results for Members, and proactively problem solving to get there 

About this role  

In this role, the Director of Consultant Relations will serve as a feedback loop and liaison between the consultant community and Transcarent, and as such, will partner closely with our Sales, Client Success and Marketing teams. Our ideal candidate will be one who has an established network and relationships today with a track record of success in bringing those relationships to fruition.  

Consultants and brokers play an important role in our market and their knowledge of Transcarent is critical to our success. 

What you’ll do 

• Develop and nourish trust-based relationships with practice and regional consultant/broker leaders with their assigned consulting houses. 
• Develop house-specific strategies for their assigned houses in partnership with cross-functional teams and leadership at Transcarent. 
• Explore commercial partnerships with the houses you own to create a stronger partnership. 
• Educate consultants on Transcarent’s capabilities, differentiators, solutions and approach. 
• Work cross-functionally across sales, customer success, marketing and product to ensure success through our consultant partners. 
• Educate internal teams on consultant house details, agreements, partnerships, and unique offerings. 
• Provide frequent updates to leadership on consultant market feedback, activity, and opportunities to help us learn and pivot where necessary. 
• Delegate incoming consultant led opportunities internally and provide support for both our team and the consultant on the pursuit. 
• Partner with CS on our mutual BOB with assigned houses to ultimately support client/consultant needs, escalations, and key renewals. 
• Partner with marketing on broad brush broker campaigns and outreach. 
• Manage RFI updates for the houses you own in partnership with internal teams. 
• Provide analytics and reporting around consultant engagement and activity within your houses. 

What we’re looking for 

• 5+ years experience in Consultant Relations, Business Development or Strategic Alliances, preferably in the digital health or health plan space 
• Deep understanding of market priorities, trends and challenges 
• Existing relationships with key H&B and subject matter expert consulting teams across the U.S. 
• Consistent over achievement in quota and revenue goals 
• Proven experience in translating product capabilities into partner or client value 
• Self-motivated and self-driven to achieve results 
• Reliable, consistent, flexible, and adaptable in a dynamic work environment. 
• Hard working, self-motivated, and self-aware 
• Demonstrated ability to sell complex healthcare & benefits solutions 
• Ability to travel up to 25%  
• Committed to Transcarent Inc's mission of improving total health and care 

If you are a dedicated, results-driven professional with a passion for improving healthcare, we encourage you to join our team and help us make a positive impact on the future of health and well-being for all. <