Customer Success Architect

<div class="content-intro"><p>&nbsp;</p> <p>&nbsp;</p></div><p>Customer Success Architect (CSA) team provides technical expertise for the post-sales customer experience.&nbsp; Customer Success Architects are responsible for making sure that our customers are meeting their objectives. They are a vital component of our company’s success, working with customers, partners, and product teams to deliver success for our valued customers.&nbsp; CSA supports multiple post-sales roles including GTM, Support, &amp; Product.&nbsp;</p> <p><strong>What You Will Be Doing</strong></p> <ul> <li>Sigma champion and product expert, customers will look to you for advice and expertise</li> <li>Advisor to our customers on technical best practices including&nbsp;&nbsp;&nbsp;</li> <ul> <li>Sigma best practices and patterns</li> <li>Performance and tuning</li> <li>Security including SSO, team organization, and row-level security</li> <li>Embedded and API access</li> <li>Related data products like CDW, ETL, and catalog tools</li> </ul> <li>Capture product feedback from customers and engage with the product team to improve our product roadmap</li> <li>Identify new use cases to grow accounts and find areas where Sigma can provide the most value to ensure renewals</li> <li>Cultivate customer references for the marketing team</li> <li>Design and develop software solutions for Business Intelligence and analytics products while providing technical expertise for post-sales customer success.&nbsp;</li> <li>Working directly with customers to understand business and technical requirements and implementing tailored analytics solutions in customer environments; advising customers on best practices for implementation, performance, security, embedded analytics, and API access; collaborating with Product Managers and Engineering teams to deliver and improve customer solutions;&nbsp;</li> <li>Documenting software and technical implementations; monitoring deployed solutions and troubleshooting complex technical issues; and learning product capabilities, release processes, and maintenance procedures to ensure successful customer outcomes.</li> </ul> <p><strong>Qualifications We Need</strong></p> <ul> <li>Minimum 10 years of business intelligence experience working in a customer-facing technical role (customer success or consulting)</li> <li>Customer relationship skills</li> <li>Experience with database concepts</li> <li>Data warehouse experience - cloud data warehouse preferred (Snowflake, Redshift, BigQuery)</li> <li>Designing, developing, and writing software and custom solutions using technologies such as