SAP Concur - Client Success Manager

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At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

 

Job Title: SAP Concur – Client Success Manager 

 

What you'll do:

 

As a Client Success Manager (CSM), you will be a trusted advisor, maximizing customer value by delivering solution area expertise to customers and their line of business while adding value through rapid adoption and consumption of solutions.

 

• Build deep relationships with various stakeholders and earn trusted advisor status with customers
• Identify new opportunities for customers to leverage new or expanded SAP Concur solutions
• Mitigate churn and manage renewals of SAP Concur solutions/services
• Identify sales leads and support sales in expansion and upsell efforts
• Manage through crisis and de-escalate customer situations
• Identify a client's desired outcomes and assist them in achieving these mutual agreed upon goals
• Solely build a territory plan to proactively engage customers throughout their lifecycle journey
• Contribute to process development and organizational growth projects
• Drive renewals, expansions, and up-sells of our solutions

 

What you bring:

 

• Strong executive presence and relationship building skills
• Deep knowledge of business models, strategies, and line of business processes
• Proven ability to handle difficult customer situations and discuss complex issues with customer Admins and Executives
• Experience with cloud software solutions and delivery models
• Ability to apply risk-mitigation strategies to customer situations
• Knowledge of SAP Concur solutions and the business processes they enable
• Bachelor's degree or equivalent required
• Experience in business software
• Knowledge of SAAS
• Strong program/project management and organization skills
• Relationship-driven mindset with excellent verbal and non-verbal communication skills
• Experience driving renewals, expansions, and up-sells of our solutions

 

Meet your team:

 

SAP Concur is the world’s leading provider in Travel, Expense and Invoice Management. You will work closely with colleagues across SAP Concur and our partners. You will coordinate internal SAP and partner resources to ensure value delivery. We have a deep-rooted culture of innovation, a fundamental commitment to equity and belonging, and a focus on enriching the lives of all of those in our community.

 

We live by our values and are committed to demonstrating them daily:

 

Our Values

Integrity

Make a Difference

Passion

Adaptable

Collaboration

Trust

Empathy

Inclusion

 

 

Skills you’ll use:

 

Professional Skills

Business Acumen

Complex Problem Solving

Effective Communication

Customer Orientation

Establish Trust

Influencing Skills

 

Tech Industry  & SAP General Skills

Key Performance Indicators (KPIs)

Artificial Intelligence

Software-as-a-Service

Technology Innovation

SAP Concur Products & Services

 

Role Specific Skills

Customer Value

Account Governance

Account Strategy

Customer Success Management

Customer Retention