Regional Delivery Leader

 

Title: Regional Delivery Leader NOA

Location: Detroit, MI

Job Type: Full-time with Benefits  

 

Who We Are

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction.  Our goal is to help our customers reach their full potential and to excel as their global partner of choice. 

 

Purpose of the Position:        

• The Local Delivery Leader is in charge of ensuring the highest Delivery Quality, maximizing the Value offered to the Clients to support organic growth.
• He/she leading actively the Continuous improvement culture across the Value Stream, fostering standardization, innovation and digitalization into the Value Stream.
• He/She is a MSX’s primary Client interface, collecting feedback and monitoring the Customer satisfaction: is obsessed to exceed customer expectations. In cooperation with the Client Leader is responsible for the Business Renewal/Retention;
• He/she is involved actively in People management: carrying out individual performance reviews to secure understanding of targets, monitoring performance across the Local Value Stream.
• He/she is partnering with Sales team during the pre-Sales strategic selling and sales phases, for supporting the business, targeting success. He/She will drive and support the growth of the business in NOA.

 

Day to Day Responsibilities:  

• Ensure the highest Quality delivery of Value to the current Business/Customers;
• Ensure the Design, Supply, Set up and Delivery management of the New Business across the Value Stream at local level;
• Drive the Local Value Stream delivery to meet the Local Target (aligned with global target);
• Ensure Lean and Continuous improvements  implementation across the Value stream delivery;
• Provide feedback to the Regional/Global Delivery Manager on solution development opportunities as consequence of frequent customer contacts, industry knowledge and ‘Ad Hoc’ Interactions with Strategic Business Consulting Companies, in order to foster innovation into the Value Stream;
• Coordinate and/or organize the support to the Regional/Global Client Leader during the pre-Sales and Sales phases.
• Be responsible for the Local Value Stream P&L (The Delivery Leader will be responsible for the Local Value Stream P&L .)
• Be responsible of providing on time all the monthly forecasting and invoicing instructions needed to Finance department;
• Be Responsible of People management:

• Ensure qualitative and competent people are sourced to provide the right level of quality;
• Establish local manager’s individual targets in line with Value Stream overall targets;
• Carry out ongoing individual performance reviews to ensure understanding of targets and monitoring of performance across the Local Value Stream;
• Monitor ESI and own action plans to improve employee engagement. Communicate with all employees on a regular basis via: Operations meetings, Newsletters, road shows, emails etc.
• Be active in selling our solution & services to the clients to ensure the growth of the business.
• Prepare pro-active offers for the different clients, approach them in coordination with sales team
• Support the sales team to active within our value stream

 

Authorities:   

• Optimize the planning of resources able to support the Pitch or Sales Team during the pre-Sales and Sales process;
• Monitor & control the delivery in his own domain of competence;
• Plan actions on training and coaching for his own domain Community.

 

What you bring:     

Excellent knowledge in:

• MS Office365 applications (PowerPoint, Word and Excel);
• Communication skills;
• Business Analytics;
• Team building and Decision Making model and process
• Sales attitudes
• P&L Management & Forecasting
• Conflict management and Coaching techniques;
• Risk Management techniques is a plus;
• Process Reengineering;
• Benchmarking and Lean Management is a plus;
• Building a business case to demonstrate ROI, knowledge in feasibility study will be a plus