This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance.  We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture.  As a member of AXIS, you join a team that is among the best in the industry.

At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work. 

All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin or ancestry, citizenship, physical or mental disability, age, marital status, civil union status, family or parental status, or any other characteristic protected by law. Accommodation is available upon request for candidates taking part in the selection process.

Claims Business Analyst

Job Family: IT group

How does this role contribute to our collective success?

The Business Analyst is ultimately responsible for the facilitation, elicitation, and documentation of business and functional requirements for a specific project initiative. The Business Analyst is a critical link between the Business and technical teams and supports the delivery of enhancements and projects. The Business Analyst must have a firm grasp of Business needs, objectives, strategic vision, and advocate for the Business. The Business Analyst must be knowledgeable on Claims Admin applications and possess a strong understanding of Claims Business processes and operations. The Business Analyst must have experience developing Business Requirements Documents (BRDs), process diagrams, storyboards, and use cases.

What will you do in this role?

• Lead the facilitation, capture, review, and documentation of business requirements.
• Produce analysis and requirements deliverables based on IT Lead and SME guidance, including business capability matrix, detailed requirements, and user stories.
• Create communication and training materials, as needed.
• Enforce Business Analysis standards, templates, and processes.
• Support the delivery of the Business roadmap by partnering with stakeholders and functional lead(s) to identify opportunities, process issues, and capability needs.
• Liaise between technical and non-technical team members to answer day to day business questions as supported by the Business Leads and SMEs.
• Conduct walkthroughs with project team members and business leads.
• Understand and manage to the defined project scope.
• Work with QA and Business SMEs (UAT) to ensure requirements traceability and coverage within test cases.
• Promote change management principles with executives, senior leaders, managers, and supervisors to influence, build relationships, and manage resistance.
• Provide support during end user training, UAT, and post production deployment, as needed.

You may also be required to take on additional duties, responsibilities and activities appropriate to the nature of this role.

About You:

We encourage you to bring your own experience and expertise to the table, so while there are some qualifications and experiences, we need you to have, we are open to discussing how your individual knowledge might lend itself to fulfilling this role and help us achieve our goals.

What you need to have:

• Bachelor’s degree in Business or Computer Science preferred.
• 5+ years of Business Analysis experience preferred.
• 3+ years Duck Claims Admin System (or similar Claims Admin application) experience required.
• Experience developing Business Requirements Documents (BRDs), process diagrams, storyboards, use cases, and presentations required.
• Experience with Microsoft platforms including Microsoft Dynamics and SharePoint preferred.
• Proficiency with software/systems commonly used to manage Programs/Projects (MS Word, Excel, MS Project, PowerPoint, Visio, TFS, Azure DevOps, JIRA).
• Ability to communicate effectively and efficiently in person and remotely.
• Dedicated and detail oriented.
• Collaborative and cons