Benefits Analyst - Jefferson Enterprise, Center City

Job Details

The Benefits Analyst serves as a subject matter expert for one or more of the organization's benefits programs including leave & disability, health & welfare, paid time off, and retirement programs. The Benefits Analyst provides comprehensive escalation support to stakeholders, including colleagues, managers, and HR business partners while maintaining critical administrative functions across assigned benefit domains. The Benefits Analyst is charged with using analytical problem-solving skills and subject matter expertise within their assigned domains to execute and support assigned benefits programs and to provide exceptional customer service to stakeholders.

Job Description

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson

Customer Service & Colleague Support

• Serves as a subject matter expert and point of contact for escalated colleague benefits program inquiries; provides exceptional customer service to colleagues and other stakeholders; resolves benefits-related issues through investigation and coordination with internal and external partners; guides colleagues through benefits enrollment processes, life events, and plan changes; responds to inquiries via phone, email, and in-person meetings in a timely and professional manner; ensures complete resolution of benefits inquiries; participates in colleague and new hire benefits presentations; escalates complex benefits inquiries as necessary.

Administrative Operations & Program Management

• Ensures the timely and accurate processing of benefits transactions within assigned domains in accordance with best practices and applicable legal requirements; maintains accurate benefits records and ensures data integrity across systems; coordinates with internal stakeholders and external vendors to ensure accurate and compliant processing and reconciliation of benefits transactions; supports enrollment activities including communications, system updates, and employee meetings; reconciles and processes benefits-related invoices.

Program Support & Implementation

• Supports the implementation of new benefits programs through administrative setup and employee communications; maintains ongoing benefits operations through proactive monitoring and issue resolution; collaborates with cross-functional teams to ensure seamless program delivery and colleague experience.

Research & Analysis

• Analyzes data sources to provide evidence-based recommendations about process improvement within assigned domains; and researches and analyzes benefits-related issues to identify root causes and develops resolution recommendations.

Knowledge Management & Development

• Leverages organizational knowledge and insights to enhance benefits program effectiveness; contributes to knowledge sharing initiatives within the Benefits organization; and documents processes, procedures, and best practices to ensure continuity and consistency.

Innovation & Continuous Improvement

• Identifies opportunities and makes recommendations for process improvements and program enhancements; proactively adopts and leverages technology tools to improve efficiency, accuracy, and user experience.

Education and Experience:

• Bachelor’s Degree or equivalent work experience  required
• Bachelor’s Degree in human resources, business, or related field preferred
• 2+ years in Benefits Administration
• 3+ years in Human Resources Operations preferred

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Thomas Jefferson University

Primary Location Address

1101 Market, Philadelphia, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research.