Remote Bilingual Customer Service Representative- English & Spanish

Legacy Restoration is the leader in residential home exterior renovation, offering a complete line of roofing, siding, windows, gutters and installation services. Our purpose, built on the foundation of our core values, is to improve the quality of life for our employees and customers through the pursuit of excellence. We offer career advancement, growth and leadership development opportunities. We are active members of the communities we serve through actively giving back and participating in volunteer activities.  

VISION

• Our Customer Service Representative Team gets to love our customers all day long! 
• We believe that love for people drives great communication, attention to detail, and outstanding service.  
• We are searching for professionals who believe what we believe and operate the same way. If this sounds like you, this may be the position and team you are looking for! 
• We give our team permission to build relationships in the process of serving our customers, and we encourage personality, creativity and fun.  
• We are looking for people who are passionate about helping and serving others, and who get energy from doing this noble work. 
• We are adding to our talented team and looking for the right professional who takes pride in providing exceptional service, clear and concise communication; including creative problem-solving. You will have the opportunity to make people’s day, get them the important information they need about their project, connect them with the right team member, and ensure they are satisfied with their experience throughout the process. 

POSITION

• The Customer Service Representative is responsible for providing personal attention to every home owner through phone, email, and text.   
• You will be working closely with the Sales team to support the home owner from start to finish with care, compassion, and empathy.   
• Our ideal candidate is self-motivated, detail-oriented, organized, and team-focused.    

RESPONSIBILITIES

• You will be the primary contact with our customers from the day we're hired until project completion.
• Thorough documenting of each conversation with our customers. 
• Updating key team players and monitoring the progression of the file/job. 
• There will also be some administrative duties as assigned.  

REQUIREMENTS

• Bilingual in English & Spanish.
• High School Diploma or equivalent required.
• Minimum of 2+ years of customer service experience.
• Detail-oriented with exceptional self-awareness and accountability. 
• Sharp problem-solving skills paired with a proactive mindset.
• Strong organizational skills with the ability to prioritize and multitask.
• Excellent communication skills - both written and verbal. 
• Strong computer processing skills and the ability to adapt to new programs. 
• Working knowledge of Microsoft Office, and other basic programs.
• Construction experience and product knowledge preferred. 

What makes Legacy Restoration LLC a great employer?

• PTO, 8 Paid Holidays, and a 4O1K plan with company match.
• Health, Dental, and Vision Insurance.
• Paid Paternity Leave.
• Team building and volunteering activities throughout the year.
• Ongoing training and personal development opportunities.
• Significant growth opportunities and potential travel and/or relocation options for those willing as the company expands.

We take great pride in delivering a 5 Star customer experience, quality workmanship for our customers and upholding an outstanding work environment for our employees.    The atmosphere at Legacy nurtures a culture of excellence, accountability, professionalism and continued growth and improvement. Giving back to the communities we serve is a vital component of our core values; we frequently volunteer as a group and enjoy team building activities that focus on personal development and bettering the lives of employees, customers and our communities.