Zwilling

Information Systems Administrator/IT Generalist

Alternate Titles: IT Generalist

Location: United States (In Office 3 days per week)

Department: Information Technology

Reports To: IT Director (Head of IT)

Employment Type: Full-Time

Position Summary: 

The Information Systems Administrator is a highly experienced individual contributor responsible for supporting, enhancing, and maintaining a wide range of enterprise applications, infrastructure systems, and operational technologies. This role works collaboratively across SAP application support, Infrastructure (Server, Network, Security), Desktop Support, Store Support, and Field/Remote Support teams to provide advanced technical expertise, resolve complex issues, and ensure continuity of mission‑critical systems.

This role plays a unique and highly valuable part within the IT organization, leveraging deep institutional knowledge, cross‑functional experience, and historical understanding of systems and processes. Although it carries no direct managerial responsibility, the Information Systems Administrator provides guidance, subject‑matter leadership, and operational continuity across multiple technology domains.

Key Responsibilities

Strategic and Operational Support 

• Supports and assists the IT Director in the providing operational oversight and strategic execution when needed.
• Assist in planning, implementation, administration, coordination, and communication related to IT initiatives across applications, infrastructure, and support teams.
• May lead select high impact meetings, project reviews, or operational discussions when requested.

Cross‑Functional Technical Support & Collaboration

• Partner closely with SAP functional and technical teams to support integrations, data flows, and business processes—especially within eWM, ShipERP, Paccurate, and related logistics solutions.
• Work with Infrastructure teams (Server, Network, Security, Virtualization) to resolve escalated issues, support system stability, and contribute to technology planning.
• Coordinate with Desktop Support, Store Support, and Field IT teams to ensure reliable operations across office, warehouse, and retail environments.

Application Support & Specialized Systems Ownership

Provide advanced support, troubleshooting, configuration, and coordination for a wide portfolio of systems not explicitly owned by other IT functions, including:

• Automation & Workflow: PowerAutomate, RVI
• Labeling & Documentation: label systems, packaging slip generation, print workflows
• Telephony & Communication: 8x8, PTLS
• Warehouse & Logistics Technology: Kardex system, conveyor systems, eSecure integrations
• Retail & POS Systems: MyPOS, Store Support tools, DC1
• Physical & Access Security Systems: Brivo, TotalConnect, QVR
• Storage, Backup & Surveillance: QNAP (VM backups, surveillance platform)
• RFID & Printing: Zebra printers (including RFID workflows)
• Cloud Productivity: Dropbox and related integrations
• Legacy Technologies: Maintenance and operational support for DCI AS/400 applications

Infrastructure & Operational Support

• Provide advanced troubleshooting across servers, networking, security tools, mobile devices, and IoT platforms.
• Assist in monitoring, maintaining, and improving both on‑premises and cloud‑based environments.
• Participate in incident response and root‑cause analysis for complex, cross‑system failures.
• Maintain documentation, system configurations, runbooks, and knowledge bases.

Subject-Matter Leadership

• Serve as a technical escalation point for multi‑team issues requiring broad system knowledge.
• Advise the IT Director and other technology leaders on risks, opportunities, dependencies, and best practices.

Project Support & Execution

• Contribute to the planning, execution, and deployment of IT projects across applications and infrastructure.
• Serve as the technology expert for cross‑functional initiatives involving SAP, warehouse automation, POS upgr