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Job Category

Program & Project Management

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Principal/Senior Program Manager, GovCloud

Government Cloud (GovCloud) is one of the fastest growing teams in Salesforce and growing Public Sector business is a top priority! The GovCloud Engineering and Operations teams work hand in hand with the business to ensure the highest reliability, security and compliance around all of our applications. 

Salesforce is looking to hire a Principal/Senior Program Manager to continually improve our customers’ experience on the world’s most trusted and secure CRM platform.  You will ensure the success of our GovCloud program in both running today’s business and helping to build capabilities to drive future business. You will be a part of the team responsible for designing, building, maintaining and operating Innovative Salesforce services and solutions that support the needs of our Government customers. You will drive cross-cloud deliverables and manage partnerships with other teams across the company to ensure our customers’ success. Join our team today!

RESPONSIBILITIES:

• Working with multiple service teams to take ownership and accountability of technical program planning and delivery for the service program.

• Develop positive relationships with key technology and functional leaders & stakeholders to drive focus on the strategic program objectives and optimize program delivery.  This includes supporting and holding resources accountable for their responsibilities..

• Translate business objectives into execution strategy (tactical and strategic), lead and successfully implement the strategy through strong collaboration and agile leadership.

• Proactive customer engagement to dig into what we are hearing from our customers to find the themes and important trends that can help Salesforce improve our products and our engagement with our customers

• Evangelize GovCloud capabilities across internal stakeholders and externally with customers

• Work collaboratively with the account team, product management, customer support, and customer success teams to deliver new capabilities to meet customer business objectives

• Technical knowledge to deeply understand the customers requirements and translate them into technical and functional requirements for implementation by the engineering team

• You have worked with both business and technical stakeholders and understand how to translate between the two and communicate to various levels of technical and business management.

QUALIFICATIONS:

• This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position

• A related technical degree required

• This position requires initiative, enthusiasm, ability to learn quickly, capacity to manage internal and external relationships, and excellent communication skills

• You must possess a positive attitude, the ability to switch priorities and maintain grace under pressure in a fast-paced environment

• Relevant BA/BS degree or relevant industry experience

• 8+ years of experience in program or product  management

• General knowledge of public cloud technology  (AWS / GCP)

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