Account Manager (Rochester, MN)

Company Description

Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant® is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, real-world data and AI analytics. Guardant tests help improve outcomes across all stages of care, including screening to find cancer early, monitoring for recurrence in early-stage cancer, and treatment selection for patients with advanced cancer. For more information, visit guardanthealth.com and follow the company on LinkedIn, X (Twitter) and Facebook. 

Responsibilities:

• Drive opportunities in current clients

• Work with existing accounts and build processes to identify patients and send samples

• Responsible for overall customer service and account management

• Work to ensure timely sample acquistion

• Driving tests per customer in current accounts

• Drive the process of ordering in current customers

• Streamlines customer service

• Collaborate and coordinate with all sales positions to ensure successful attainment of company goals and objectives

• Identify and develop opportunities between oncology clients and GHI.

• Continually analyze commercial environment within assigned accounts to determine trends and provide customer feedback to GHI leadership

• Ensure team objectives are met

• Work effectively with individuals across multiple departments throughout GHI

• Embrace, embody and represent the Guardant Health company culture at all times to external and internal constituents

Qualifications:

• 2-3 years customer service/sales experience with a history of proven past sale performance that has met and exceeded expectations.

• Previous experience in pharma, diagnostic, medical device or biotech setting is preferred.

• Ability to engage in a consultative process that overcomes objections and indifferences while connecting client needs with GHI capabilities.

• Comfortable communicating and presenting at the executive level (CEO, COO, CFO)

• Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines.

• Knowledge of oncology, hematology, chemotherapeutics and targeted agents is ideal.

• Excellent negotiation and customer service skills.

• Outstanding strategic sales account planning skills.

• Superior listening and problem solving skills.

• Ability to handle sensitive information and maintain a very high level of confidentiality

• Demonstrate customer support abilities throughout the sales cycle

• Impeccable verbal communication and presentation skills

• Must be very proficient with all Microsoft Office products – particularly Excel and PowerPoint

• Effective and regular utilization of Salesforce.com

• Ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives.

• Ability to work effectively with minimal direction from, or interface with, manager

• Problem solving, decision making and technical learning

• Strong administrative skills and sophistication to manage business in complex environments

• Demonstrate GHI's Values by acting with integrity