Senior Manager, Digital Product Onboarding and Servicing Transformation

About this role:

The Digital, Commercial Banking and Corporate & Investment Banking group is looking for a dynamic leader to join the Digital Onboarding, Implementation and Servicing product leadership team. This leader will be responsible for reimagining and streamlining end-to-end product onboarding processes for all Commercial and Corporate and Investment Banking clients. We are seeking to transform our business model to meet evolving client needs, and establish a world class digital brand for this valuable client segment.

In this role, you will:

• Manage and develop two or more specialized teams of managers and digital professional individual contributors with focus on supporting the development and execution of digital strategy within a large business line or functional area for cross-functional stakeholders and internal partners associated with the function or affected by its outcomes
• Identify opportunities and strategies for programs and initiatives with impact across the business line and may have enterprise-wide impact
• Lead the team by making strategic decisions to resolve highly complex issues to meet higher risk deliverables like content strategy/creation, customer experience, analytics/research or product management
• Interpret and develop range of policies and procedures for functions with moderate to higher complexity and risk
• Collaborate with and influence all levels of professionals, including senior leadership
• Manage allocation of people and financial resources to ensure commitments are met and align with strategic objectives in aligned department or business group
• Develop and guide a culture of talent development to meet business objectives and strategy
• Define a transformation roadmap across product, technology and operations to achieve a product implementation target state the is digital-first and client-focused.
• Develop a close partnership with LOB leaders, product managers, and operational teams to ensure close alignment on roadmap, prioritization, and sequencing of enhancements in the product implementation space.
• Champion a client-centric approach, leveraging data and feedback to shape the target state for our product onboarding and fulfillment processes.
• Lead initiatives that rely on cross-functional teams including product, technology, compliance, operations and front-line business units to deliver against the transformation roadmap
• Introduce automation, AI and other strategies to eliminate friction, improve cycle times, and ensure regulatory compliance
• Identify opportunities and strategies for programs and initiatives with impact across the business line and may have enterprise-wide impact
• Interpret and develop range of policies and procedures for functions with moderate to higher complexity and risk

Required Qualifications:

• 6+ years of digital product management or leadership experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of management or leadership experience
• Experience with digital customer experience, digital product/program management, digital platforms, commercial banking, or transformation
• Experience working in an Agile model
• Strong understanding of commercial banking and corporate and investment banking

Desired Qualifications:

• Extensive experience and understanding of commercial banking products including payments and liquidity products, with experience launching complex digital experiences backed by data-driven insights  
• Experience driving transformational initiatives at a large organization, ideally around implementation and servicing experiences or in a highly complex client and regulatory environment
• Experience operating in a large, matrixed financial services organization
• Deep expertise in digital platforms, AI technologies, and client journey mapping
• Experience with client lifecycle management (CLM), CRM platforms and onboarding technologies
• Ability to influence successfully within a matrixed environment and build effective business partnerships with all levels of team members
• Ability to influence, partner, and negotiate with senior business leaders to gain commitment to accomplish business goals
• Strong collaboration with proven ability to lead through influence
• Excellent verbal, written, and interpersonal communication skills

Job Expectations:

• Ability to work on-site at approved location at least three days a week
• Ability to travel up to 30% of the time
• This position is not eligible for Visa sponsorship

San Francisco, CA and New York, NY Pay Range: $144,400-$300,00