Medical Assistant II Lead

Company Description

Packard Children’s Health Alliance is a network associated with Lucile Packard Children’s Hospital and the Stanford School of Medicine. We bring the best community physicians together in a network that provides healthcare for children and expectant mothers from the Bay Area. In fact, we’re proud to be the only Bay Area medical network with an exclusive focus on women and children, and we understand the unique value provided by our more than 650 leading pediatricians and obstetrician/gynecologists. What’s more, we’re growing fast.

Job ID: PC_00017229-752026

Job Description

JOB SUMMARY

This paragraph summarizes the general nature, level and purpose of the job.

Under general supervision, the Medical Assistant II Lead performs a variety of routine administrative, clerical and technical supportive services to assist medical and nursing staff in the examination and treatment of patients.

The Medical Assistant II Lead functions as both a Clinic Assistant and a Medical Assistant for a designated practice. Works under the clinical supervision of a licensed physician or as delegated by the physician for patient care activities, and under the general direction of the designated manager.

ESSENTIAL FUNCTIONS

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct.

The MA Assistant II Lead serves as the team leader, assists the Practice Manager in monitoring daily duties, patient flow, assisting with projects, train new staff and provide orientation of Medical and Clinical Assistants including providing feedback/guidance to staff. This position requires oversight from management and ongoing communication/guidance on a regular basis.

MA Assistant II Lead key responsibilities include:

• Prepares Medical Assistant/Clinical Assistant schedules and coordinate time off requests with oversight and direction from manager.

• Evaluate and direct patient flow in clinic to ensure efficiency.

• Trains and orients new employees, provides and assigns coverage as needed.

• Provides coaching to staff as needed with oversight from manager. Serves as liaison and representative to the staff for day-to-day issues.

• Handles escalated and non-routine patient concerns appropriately.

• Works collaboratively with clinic leadership to ensure that clinic requirements are followed and that policies and procedures are in accordance. Immediately alerts manager of policy violations.

• Report to manager about ongoing operational needs of the clinic, training needs of employees, including patient concerns and other clinic-related issues.

• Maintain current knowledge and answer questions of other employees on procedures, policies, and obtain needed information or decisions from manager.

• Keep in touch with the status and progress of daily work, and make day- to- day adjustments in accordance with established priorities, obtaining assistance and with oversight from the manager as needed.

• Function as a Subject Matter Expert (SME) for all front and back office duties

• Performs other duties and projects as assigned.

• Expected to function as an Epic Super User.

ADMINISTRATIVE DUTIES:

• Answers multi-line phone, screens and routes calls, takes messages for clinic staff and physicians.

• Schedules and edits patient physician appointments for new and returning patients.

• Schedules consultations with other clinics or physicians as needed.

• Greets patients and request that patients and visitors be seated in the waiting room and communicate unexpected delays as needed.

• Collects patient demographic and insurance data.

• Determines and documents need for signatures for conditions of registration.

• Identifies and obtains services requiring authorization and/or referrals and appropriate process for the payer type.

• Informs new and returning patients of authorization and payment.

• Collects