Scheduling Associate I

Description

Now Hiring – Patient Scheduling Associate I

Location: Enfield, CT – On-site (9 Cranbrook Blvd.)

Status: Full Time

Schedule: Monday-Friday 9:00am-5:30pm

Description

Responsible for indexing incoming faxes which are not limited to: patient exams, lab reports, prior studies, insurance authorizations for multiple imaging center locations which involve reviewing and processing accurate patient demographics, insurance information and clinical information in accordance with Radiology Associates of Hartford protocol pertinent to the requested exam and transferring it into the Electronic Medical Record. Responsibilities are performed via computer with a high volume of daily fax requests that are received seven days a week from patients and/or referring to physician offices. Performs other related duties with the job classification or organizations as necessary or as assigned by management.

ESSENTIAL RESPONSIBILITIES

• Accept a high volume of inbound faxes to review and process patient exams according to physician RX orders with the ability to accurately transfer information into the EMR.

• Accept special assignments/projects to support Call Center, Scheduling and RAH practices.

• Complete RX is received on unscheduled patients aligned with RAH policy, scheduling guidelines and medical appropriateness while ensuring accuracy in a timely manner.

• Accurately index faxes to the appropriate category

• Consult with RAH team to ensure written and/or electronic orders (RX) when necessary to verify the completeness of RX once written or electronic RX is received.

• Manage and escalate priority issues; route questions to appropriate resources.

• Communicate relevant information to the scheduling team lead, supervisor and/or management to maintain continuity of care.

• Assure that patient rights to fair and equitable treatment, self-determination, individuality, privacy, and civil rights are maintained.

• Maintain confidentiality of all classified and sensitive information and records, including patient care information by the Health Insurance Portability and Accountability Act (HIPAA).

• Attend and participate in seminars, in-service educational classes, staff meetings and on-the-job training programs as required.

• All other duties as assigned.

Requirements

KNOWLEDGE & SKILLS 

• Required: Computer experience and ability to type a minimum of 35wpm? 
• Required: Medical terminology? 

EDUCATION & EXPERIENCE 

• Required: High School Diploma or GED
• Required: Proven track record of accurate and efficient work