Retail Operation Manager

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We boldly go.

Where is the work:

Prioritize engaging with customers. When not directly interacting with customers; collaborate with colleagues in your office.

 

 

SUMMARY

The Retail Operations Leader is responsible for the successful management and leadership of multiple Trane Supply stores including developing personnel, product representation, operational excellence and customer satisfaction. 

This position supports Rhode Island, Massachusetts, New Hampshire, Maine, and Vermont. Candidates may reside in any of these states and must be able to travel as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

Customer-Facing 30%

• Drives profitable revenue growth by ensuring stores achieve their sales goals objectives.
• Maintains constant awareness of markets, competitor activities and problems within assigned area; recognizes trends that develop, makes appropriate recommendations as required including footprint. 
• Works with the outside and inside sales associates to provide a coordinated, integrated effort for incremental growth
• Regularly visits personnel at all stores, may travel with sales personnel and meet with customers (as needed).
• Role-models engaging customer-facing behaviors and customer service.

Leadership and Winning Culture 45%

• Effectively assesses, selects, onboards, develops and coaches strong, diverse team of different backgrounds and experiences to achieve performance goals and business results.
• Establishes work objectives and plans and manage distribution of work among managers and leads. 
• Utilizes HR team and IR Talent Management System and processes to effectively work with team to establish goals, manage overall performance management, and ongoing development.
• Works with General Manager regarding performance reviews, performance issues, recommended promotions and salary/wage increase.
• Establishes leadership cadence for team including communication and community events to help build engaged team.
• Leads recognition, informal and formal for store associates including ongoing individual recognition and recognizing successes.
• Participates in different team and community involvement activities.

Operations (25%)

• Lead operational excellence across stores in partnership with Regional Retail Excellence Leader.
• Ensures compliance with standard work and quality standards of all parts operation processes and functions required for effective and efficient execution of business objectives and customer satisfaction are met.
• Leads efforts on compliance with Company safety programs. procedures; conduct safety audits; ensure required training compliance and conduct safety training as needed, and reinforce a strong safety culture.
• Carries out action plans in support of strategic and tactical initiatives
• Actively maintains and develops relationships with other Streams to ensure we optimize the local business
• Interacts with support teams including Finance, HR, BOS, ISC as well as Product Management, Marketing, Customer Support and Engineering

SUPERVISORY RESPONSIBILITIES

This job has supervisory responsibilities for the staff in the Trane Supply stores.

TRAVEL

This job has expected travel within the Operations Leader’s area of responsibility.  Anticipated travel:  25%-50%.

QUALIFICATIONS

Each employee must have the ability to work in harmony with all members of the organization and display that ability on an ongoing, daily basis.  To pe