Director of Customer Success (Data, AI, & Cloud Services)

About Nerdery and Being a “Nerd.”
Nerdery is a digital product consultancy. Much more than consultants, we’re allies and guides on our clients’ digital journey – helping them to grow their business and delight their customers through intuitive, thoughtfully designed technology. As true partners, we prepare our clients for the opportunities in front of them, help them achieve their goals, and quickly deliver value for their customers. We do this by solving problems in creative ways across strategy, design, and technology.

At Nerdery, we’re not defined by our job titles but by the impact we make. You’ll work directly and closely with some of the world’s best brands to help create innovative digital products that serve everyone. As Nerds, our insight, innovation, and expertise are celebrated, and our growth is not only encouraged but expected. Being a Nerd means stepping up and pushing the boundaries of what’s possible.  We’re curious, fearless (well, not totally fearless – there are heights and spiders, after all), and always our authentic selves.

We are looking for a Director of Customer Success to join our team!  We invite you to check out the details below and consider whether becoming a Nerd is the next step in your career journey.

The Director of Customer Success will drive our customer success efforts, focusing on clients leveraging our Data, AI, and Cloud Services. This individual will be responsible for building and managing a world-class customer success team that drives adoption, retention, and expansion of our offerings.This role combines strategic program and project management, technical execution, and business strategy alignment.  This role will lead a team of empowered program and project managers owning project execution, optimizing delivery processes, and driving continuous improvement while maintaining a strong focus on client success and business outcomes. As an expert in both Agile and Waterfall methodologies, this leadership role will bridge the gap between technology and business outcomes, ensuring project plans remain flexible and responsive to changing client priorities while maintaining execution excellence  to maximize business value. The Director of Customer Success will also oversee a team of highly effective business project managers, ensuring they are empowered with the right tools, frameworks, and decision-making authority to drive successful client outcomes. Additionally, this role  will maintain strong communication with Google and other key partners to align on strategy, funding opportunities, and co-delivery initiatives.

Requirements

• Bachelor's degree in a related field or equivalent experience required (e.g., Computer Science, Engineering, Business Administration).
• 10+ years in customer success or program management within cloud solution delivery, principal consulting, and/or technical leadership.  
• 5+ years of experience working with Data, AI, and Cloud Services in a technical or client-facing role.
• Experience working with clients in a consulting or professional services environment.
• Deep expertise in Agile, Scrum, SAFe, and Waterfall project methodologies, with a track record of successful enterprise cloud implementations.
• Proficiency in using project management tools (e.g., Jira)
• Proven ability to translate technical capabilities into tangible business outcomes.
• Strong leadership experience, directing cross-functional teams, cloud engineers, cloud architects, and project managers.
• Unparalleled communication skills with the ability to engage executive stakeholders, influence decision-making, and drive technology adoption, while also keeping our Google partners in the loop.
• Strong focus on customer satisfaction and delivering value to clients.
• Ability to understand client needs and develop solutions that meet those needs.
• Ability to think strategically and make sound decisions under pressure.
• Public Sector experience is a plus. 
• GCP Certifications are a plus.

What You'll Do:

• Develop and execute customer success strategies focused on driving client value using Data, AI, and Cloud solutions.
• Lead the end-to-end delivery of complex data, AI, and cloud projects (especially GCP), ensuring technical execution aligns with client objectives.
• Oversee project/program execution, including roadmaps, resource allocation, and tailored methodologies (Agile, SAFe, Waterfall) for predictable, high-quality delivery.
• Build, lead, and develop a high-performing project/program management team, fostering a culture of ownership, accountability, and strategic decision-making.
• Act as a trusted advisor and primary point of contact/escalation for key client stakehold