Senior Software Engineer

Immigration sponsorship is not available for this position

Responsibilities:  

• Develop the social integration with Zoom Contact Center;
• implement the message protocol transforming for Zoom Contact Center chat channel;
• develop the Zoom Contact Center video channel related service;
• develop real-time data and historical analytics reports services to help customer better understand their Contact Center's service levels, wait times, call volume, and more;
• develop zoom co-browse (collaborative browsing) service, which provides the ability for agent and the end customer to securely and simultaneously navigate, interact with the same web page at the same time;
• optimization the service for availability, performance and scalability; and
• customer tickets handling and trouble shooting.

What we're looking for:

Bachelor's degree in Computing Science, Information System, a related field, or a foreign equivalent. Must have five 5 years of experience in job offered or related occupation. Must have 5 years of experience in the following:

• programming language with JAVA;
• programming language with Python; programming language with C, C++;
• programming language with Javascript, Typescript;
• relational Data base, such as: Mysql, PostgreSQL;
• NonSQL database including DynamoDB, MongoDB, and ElasticSearch;
• Programming with object-oriented, Backend Frameworks including Spring Boot, Express.js, Django, and Flask;
• RESTful API & Webhook Development, WebSockets;
• Authentication & Security: JWT, OAUTH, MFA; Security Best Practices including SQL Injection Prevention, Cross-Site Scripting (XSS), and Cross-Site Request Forgery (CSRF);
• Performance and Optimization: Caching, Load Balancing, Monitoring & Logging;
• Front end framework, at least 1 of angular, Value or react; and
• Cloud platforms, AWS specifically required.
• Telecommuting work permitted: Position permits work in various unanticipated location throughout the U.S. Position does not require domestic or international travel.

Zoom Communications, Inc.

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Salary Range or On Target Earnings:

Minimum:

$123,600.00

Maximum:

$228,700.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please