Senior Designer, UX Research and Prototyping

Company Description

QIMA serves a remarkably diverse client base: from global multi-national brands and retailers to individual entrepreneurs, small business owners, and farmers, spread across every major geography. You will build deep expertise on the specificities and commonalities in their needs and pain points. You will design and lead rigorous discovery and user research practices to sustain decisions at QIMA's scale and global footprint. 

This role has an explicit mandate to move QIMA's client digital experience past static mock-ups and into working, clickable, and where useful code-backed prototypes that engineering can build from directly. It requires rigorous discovery and research practice at QIMA's scale, deep fluency in each division's business context, and the ability to build the alignment and business cases needed to make the client experience a compounding enabler of growth rather than a fragmented, service-by-service afterthought. 

Job Description

Key Responsibilities 

Know Your Clients 

QIMA serves a remarkably diverse client base: from global multi-national brands and retailers to individual entrepreneurs, small business owners, and farmers, spread across every major geography. You will build deep expertise on the specificities and commonalities in their needs and pain points. You will design and lead rigorous discovery and user research practices to sustain decisions at QIMA's scale and global footprint. Understanding how users actually experience QIMA's platforms — where they get stuck, what they ignore, and what earns their trust — is the core of this role: every prototype you ship should be judged first on whether it makes their job easier, not just on how it looks. 

Prototype, Do Not Just Mock Up 

Static mockups tell us what something might look like. A working prototype tells us whether it actually works. You will be expected to move past Figma screens and into functional, clickable, and where useful, code-backed prototypes that the engineering team can build from, and ship faster because the ambiguity has already been resolved. Your first deliverable on any new problem is something a user can click through and react to, not a static frame. 

Set the Bar for Craft 

We hold the client digital experience to the standard of the best consumer and enterprise products on the market: obsessive attention to detail, ruthless removal of friction, and a willingness to prototype and discard dozens of directions before committing to one. You do not need to have worked at a specific company to meet this bar. What matters is that you can demonstrate this discipline in your own past work, and bring it to QIMA's client experience. 

Build Internal Partnerships 

You will build deep fluency in QIMA's business context: how each division operates, where revenue is made, and where growth is constrained. You will use that fluency to ground your design decisions in what actually moves the business, and to bring stakeholders across divisions along with working prototypes and evidence rather than opinions. Working hand in hand with partners in sales, marketing, operations, and finance, you will make the client digital experience a compounding enabler for the company's growth. 

Make it Simple 

Quality control and compliance are just one part of our clients' supply chains. Their days are fragmented with multiple interruptions, shifting priorities, and decisions made on the go across time zones. You will design an experience that fits how they actually work, saves them time, and surfaces valuable insights at the right moment. For QIMA's intensive, expert users — inspectors, for instance — usability often means density and speed rather than a minimal interface: seeing all relevant options at once and navigating by keyboard shortcut rather than by extra clicks. You will know when to simplify for an occasional user and when to design for speed and control for a power user. 

Build for Scale 

QIMA's technology vision is to build a modular platform that scales across divisions and an expanding portfolio of services. You will design the client digital experience with that modularity in mind, finding the right balance between catering to clients' specific needs and building for scale. This means making deliberate choices about what is shared, configurable, or specific, and holding that line as the roadmap grows. 

Deliver at Pace, Sustainably 

QIMA's competitive edge lies in part in its agility and ability to deliver value iteratively. You will champion this approach, breaking down complex problems into actionable, iterative roadmap increments, clearing blockers for your teams, and setting a pace of delivery that matches our ambition for growth. We work hybri