VP, Operations

About KREWE

KREWE is an independent, high-fashion eyewear brand rooted in the vibrant culture and boundless creativity of our hometown, New Orleans - and now proudly headquartered in both New Orleans and New York City. Since our launch in 2013, KREWE has grown into a dynamic brand celebrated for its distinctive, handcrafted sun and optical frames that reflect a deep commitment to quality,  individuality, and design.

In 2022, we opened the doors to our NYC headquarters in the heart of the Meatpacking District, building a second home for the brand that brings New Orleans’ culture, creativity, and energy to one of the world’s most iconic design capitals. Our presence now spans brick-and-mortar boutiques, mobile retail concepts, and a thriving e-commerce platform - alongside distribution through premier independents and top national retailers. Celebrated for our unique approach to design, KREWE has cultivated a loyal following among style-conscious consumers and influential tastemakers.

As we continue to expand, we’re looking for passionate, driven, and innovative individuals to join our talented team. At KREWE our work is fast-paced, collaborative, and deeply mission-driven. Our people are high-performing and ambitious - not just about hitting goals, but about building something that’s original, culturally rooted and globally resonant. Every team member at KREWE has the opportunity to own their role and make a lasting impact. If this sounds like the right environment for you we invite you to apply below.

We are currently searching for a Vice President, Operations responsible for establishing a strong foundation of company operations to support the rapid and profitable growth of the brand. This individual will lead end-to-end operational strategy and execution across manufacturing, supply chain, inventory, fulfillment, logistics, customer service, and operational planning. The VP, Operations partners closely with the CEO and executive team to build a culture of accountability and operational excellence in a high-growth company. This is a commercially driven role, charged with optimizing operations with a forward-thinking and solution-oriented mindset.

This role is based in our New Orleans Headquarters 5 days a week.

Key Responsibilities:

• Identify and prioritize operational initiatives with a clear roadmap and timeline enabling achievement of 2026 goals and scalable growth into 2027+.
• Optimize and redesign an end-to-end omni-channel order lifecycle spanning DTC e-commerce, retail, and wholesale (BOPIS, ship-from-store, store-to-home, EDI, and 3PL integrations) to ensure speed, accuracy, and cost efficiency.
• Establish an agile PMO and governance model (intake, prioritization, resourcing, stage-gates, post-mortems) with clear RACI across cross-functional programs.
• Establish a single source of truth for operational performance and KPI definitions; partner with Finance/FP&A to design and optimize dashboards for leadership visibility.
• Evolve warehousing and logistics strategy (owned facilities and/or 3PL) including slotting, flow, transportation, WMS best practices, and performance SLAs.
• Recruit, coach, and develop a high-performing, lean operations organization with clear roles, metrics, and career paths that scale with the business.
• Lead change management through SOPs, training, and communication that convert strategy into adoption; model urgency, ownership, and creative problem-solving.
• Define and operationalize a best-in-class customer service model across channels with clear SLAs and VOC feedback loops.
• Manage operations budget and identify opportunities to reduce costs through vendor negotiations, supply management, and operational efficiencies.
• Strengthen operational controls across order-to-cash and procure-to-pay, including cycle counts, inventory accuracy, audit trails, access controls, backups, and vendor management.
• Establish and publish a 12–18 month operations roadmap with business cases/resourcing; track progress via weekly/monthly reviews and QBRs.
• Own performance management for operations: OTIF, fill rate, inventory accuracy, cycle count variance, order lead time, WISMO contacts per order, logistics cost per unit, NPS/CSAT, and defect rates.
• Ensure the brand ethos and core values come to life in all operational touchpoints — from vendor relationships to internal business partners — and drive a modern approach to scale.

Requirements:

• 10–15+ years of progressive le