Lead Full Stack Engineer

Company Description

Join Oteemo and become part of a transformation powerhouse where innovation meets impact. We're not just another consulting firm—we're architects of digital evolution, blending cutting-edge technical expertise with human-centered design principles to create solutions that resonate. Our work spans Infrastructure, Software Development, DevSecOps, Cybersecurity, Experience and Design, Organizational Change Management, and AI-enabled solutions, but our approach is what truly sets us apart. We measure success through tangible business outcomes, not billable hours. We foster a culture of continuous learning where your ideas can thrive and technical excellence is celebrated. Our collaborative global team works across borders and time zones, tackling complex challenges for both Commercial Enterprise and Federal Defense clients with equal passion and precision. At Oteemo, you'll have the opportunity to work with emerging technologies and develop your skills alongside industry experts who are reshaping digital landscapes. If you're seeking a place where your technical prowess can drive meaningful change and where innovation isn't just encouraged—it's expected—Oteemo is your next career destination. 

Job Description

Oteemo is seeking a Lead Full Stack Engineer to support our client’s telecom and contact center modernization initiative. This role will act as the onshore technical lead, working in a hybrid capacity and coordinating closely with both our client’s internal team and a dedicated offshore development team based in India. 

The primary focus is accelerating the migration from a legacy Avaya platform to NICE (CXone), enabling new 2-way SMS and converged communications capabilities under aggressive timelines. 

Key Responsibilities 

• Serve as the hands-on technical lead for a fast-moving, high-visibility telecom modernization effort 

• Drive development across front-end, back-end, and API layers, with strong DevOps awareness 

• Lead and unblock offshore engineers; provide technical direction without heavy handholding 

• Partner with Product and Agile PMs to iterate quickly and deliver incremental value 

• Troubleshoot complex, production-impacting issues (“firefighting” when required) 

• Ensure engineering execution does not become a bottleneck to program milestones 

• Support integration of NICE CXone with downstream and legacy systems, including but not limited to IBM Z-series mainframes 

• Maintain high standards for code quality, testing, and operational readiness 

Technical Environment 

• Frontend: Angular 17, TypeScript 

• Backend: GraphQL (Apollo Graph Router implemented at client), API development 

• Cloud: AWS-native stack 

• Telecom / Contact Center: NICE CXone, IVR flows, converged communications 

• Data: Legacy data routing to support transitional architectures 

• DevOps: CI/CD awareness, environment readiness, operational support 

Required Skills & Experience 

• 8+ years of software engineering experience, including full stack development 

• Strong hands-on experience with TypeScript (frontend andbackend development) 

• Proven experience leading distributed/offshore engineering teams 

• Telecom, converged communications, and/or call center platform experience strongly preferred 

• Experience with GraphQL, APIs, and modern cloud-native architectures 

• Comfortable operating autonomously in ambiguous, high-pressure environments 

• Ability to ramp quickly (expected NICE CXone and GraphQL ramp ~1 week) 

• Strong troubleshooting and problem-solving skills 

• DevOps mindset: understands deployment, environments, and operational risks 

Success Metrics 

• Initial pilot delivered by end of April (single branch) 

• Full rollout readiness by June, avoiding Avaya renewal risk 

• Engineering execution enables — not delays — program milestones 

• High-quality, testable, maintainable code with minimal rework

Qualifications

Required Skills & Experience 

• 8+ years of software engineering experience, including full stack development 

• Strong hands-on experience with TypeScript (frontend andbackend development) 

• Proven experience leading distributed/offshore engineering teams 

• Telecom, converged communications, and/or call center platform experience strongly preferred 

• Experience with GraphQL, APIs, and modern cloud-native architectures 

• Comfortable operating autonomously in ambiguous, high-pressure environments 

• Ability to ramp quickly (expected NICE CXone and GraphQL ramp ~1 week) 

• Strong troubleshooting and problem-solving skills 

• DevOps mindset: understands deployment, environments, and operational risks 

Success Metrics 

• Initial pilot delivered by end of April (single branch)