Retail Supervisor (Top of the Rock - Rockefeller Center)

#parttime #temporary #hot

Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership

Schedule: 25 hours/week | Shifts between 7:30AM–3:30PM or 3:00PM–11:00PM/12:00AM
Business Hours: Monday–Sunday, 7:00AM–12:00AM

Lead Exceptional Retail Experiences at an Iconic NYC Destination

Top of the Rock at Rockefeller Center is one of New York City’s most celebrated attractions, offering panoramic skyline views and a refined, world-class guest experience.

To support peak season operations, we’re seeking engaging, customer-focused Retail Supervisors to support the day-to-day operations of our retail and gift shop environment. In this role, you’ll help lead the sales floor, support team performance, maintain visual merchandising standards, and ensure every guest interaction is welcoming, seamless, and memorable.

As a Retail Supervisor, you help drive sales performance, maintain operational standards, and create a welcoming retail environment in a fast-paced, high-traffic setting.

This seasonal opportunity provides valuable retail experience within a premier NYC destination, with potential consideration for future opportunities based on performance and business needs.

Why This Role Matters

This role helps ensure the retail operation runs smoothly while delivering the elevated level of service guests expect from Top of the Rock.

What You’ll Do

Guest Experience & Sales Support

• Assist guests with merchandise selection, purchases, and transaction support
• Deliver friendly, professional, and elevated customer service at all times
• Support sales goals and KPI targets through guest engagement and team collaboration

Team & Operational Support

• Help oversee daily retail operations and support overall team performance
• Lead by example while promoting a positive and collaborative work environment
• Support store opening, closing, and operational procedures

Merchandising & Inventory

• Maintain visually appealing displays, signage, and seasonal merchandising presentations
• Restock and organize merchandise to ensure the sales floor remains guest-ready
• Support inventory control, cycle counts, and loss prevention efforts
• Monitor inventory levels and communicate restocking needs to leadership

Retail Systems & Store Standards

• Operate POS systems and troubleshoot minor issues when necessary
• Maintain store presentation and operational standards
• Follow all company policies, procedures, and operational standards

What You Bring

• Strong leadership, communication, and customer service skills
• Ability to multitask and remain organized in a fast-paced environment
• Strong attention to detail and problem-solving abilities
• Effective communication and teamwork skills
• A proactive mindset with the ability to work independently when needed
• Previous retail, merchandising, or leadership experience preferred

Qualifications

• High School Diploma or equivalent required
• 1–2 years of retail, merchandising, or customer-facing experience preferred
• Previous supervisory or leadership experience is a plus
• Basic computer proficiency and ability to learn POS systems and retail technology
• Flexibility to work evenings, weekends, holidays, and peak business periods
• Professional appearance and adherence to company standards and policies

Physical Requirements

• Ability to lift, carry, or move merchandise and supplies up to 50 lbs. using appropriate equipment
• Ability to stand, walk, bend, kneel, and remain active for extended periods
• Ability to operate registers, computers, and other retail equipment