Principal Field Service Engineer

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Customer Management

Job Sub Function:

Technical Field Service

Job Category:

Business Enablement/Support

All Job Posting Locations:

Irvine, California, United States of America

Job Description:

Johnson and Johnson Vision is recruiting for a Principal Field Service Engineer. The position will be located in Los Angeles, CA. This position will require frequent travel on short notice.

An internal pre-identified candidate for consideration has been identified. However, all applications will be considered

Candidate must have the ability to work in home office 25% & in field 75%.

Valid US Driver’s license required.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding on the possibilities of vision treatments? Ready to join a team that’s reimagining how vision is improved? Our Vision team solves the toughest health challenges. Help combine cutting-edge insights, science, technology, and people to encourage eye care professionals and patients to proactively protect, correct and enhance healthy sight for life. Our products and services address these needs – from the pediatric to aging eye – in a patient’s lifetime.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

Under limited supervision and in accordance with all applicable federal, state and local laws/regulations and Corporate Johnson & Johnson, procedures and guidelines, this position: 

RESPONSIBILITIES:

• Provides technical support to physicians, nurses and other medical professionals on company products and services.
• Installs, maintains, and repairs complex electro-mechanical medical lasers and other equipment
• Provides support and problem resolution for sales, customers, and the field service team.
• Ensures that installation, training, and other work necessary is completed on time.
• Identifies problems and recommends resolutions on existing products.
• Conducts new product evaluations.
• Documents and reports on field activities as well as incorporates and promotes process improvements.
• Participates in the generation of technical bulletins and basic operations and service procedures.
• Works with field service representatives, sales representatives, clinical specialists and customers to improve field service.
• Assists in the development and maintenance of equipment
• Other additional duties or projects as assigned.

EDUCATION:

• A minimum of an Associate’s Degree in electronics engineering or technology is required
• Bachelor’s Degree or equivalent is preferred

REQUIRED:

• A minimum of 8 years technical/field support experience in highly regulated industry
• Knowledge of servicing principles, practices and procedures
• Standard test equipment experience to include digital multimeter, oscilloscopes, etc.
• A valid US Driver’s License
• Ability to work autonomously without supervision 
• Must be team-oriented with great communication skills
• Heavy lifting of equipment (50 lbs.), prolonge