Director of Asset Management

Job Title: Director of Asset Management

Reports To: Chief Marketing Officer

Direct Reports: Yes

Department: Operations

Location: Newport Beach, CA

FLSA Status: Exempt/Salary

Position Status: Full-Time

Work Schedule: Monday - Friday 8:00 am - 5:00 pm (subject to change based on project assignments/deadlines)

Travel: Up to 25% of the time; includes out-of-state travel

Job Summary

The Director of Asset Management is responsible for the success of our investor relationships and Asset Management team in achieving the objectives of the Asset Management department. In this role, you’ll oversee investor relationships, investor communications, and help foster new growth opportunities within those relationships. You will also be directly responsible for the professional development, mentorship, and performance management of the Manager-level subordinate, ensuring they grow in leadership capability and technical skill to support the team’s long-term success. The ideal candidate will have strong skills in team development and leadership, project management, and account management. In addition, the candidate will have deep knowledge and experience in self-storage operations, revenue management, marketing, accounting, and CapEx projects. This position also requires a strong understanding of various technologies related to analytics, data science, e-commerce, AI, database development, and cross-application integration.

Essential Duties & Responsibilities

• Lead the in-house Asset Management team to provide exceptional investor experience through meaningful relationships, insights, and results.
• Develop and continuously iterate a platform through technology, processes and people in order to provide best-in-class investor service and experience.
• Regularly meet in person with key investors
• Regularly meet with department heads to ensure clear lines of communications and that all departments are aligned in their goals, expectations, and timelines as it relates to providing a best-in-class investor experience.
• Work closely with the budgeting team to plan and manage property and portfolio budgets.
• Responsible for the regular reporting of results and updates to investors
• Develop and implement a multimedia quarterly update and reporting of general market trends and events and present WPI’s opinions, updates, and forecasts.
• Work with the CEO, COO, CFO, CMO and other senior level management within the organization.

Qualifications

Education / Experience

• High School Diploma is required
• Preferred Bachelor’s degree in Business or similar equivalent combination of education and experience
• 10+ years of senior client relationship or customer service experience within a business-to-business environment
• Extensive management experience in a customer service environment, developing and leading teams
• Background in investment real estate (Self-storage experience a plus)[JL1]

Skills

• Excellent verbal and written communication skills
• Good organizational skills
• Ability to work within a team and to foster teamwork
• Ability to manage and motivate a team of individuals
• Proactive, self-starter, goal oriented and ability to work independently
• Proficient