Hybrid Field Sales Manager

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Aetna, CVS Health is looking for top sales leadership talent! We have an exciting work from home opportunity available for highly motivated individual to lead a core team as a Hybrid Field Sales Medicare Manager. This position will be a part of a specialized team who will focus on managing sales growth by building a book of business leveraging field sales marketing activity, through in-home and community-based sales efforts, and acquisition of new members using state-of-art lead generation platform supported by real time analytics. This role is ideal for candidates that are energetic, empathetic, and looking to become part of a growing business segment. The candidate will hire, train, and develop captive sales agents to achieve monthly sales goals using our competitive portfolio of Medicare Advantage & DSNP products within the assigned market. The manager will support their team with a proven ability to manage community event activity and utilize corporate and self-generated lead reporting to develop monthly and annual sales plans aligned to member growth targets.

Position Duties & Responsibilities

• Accountable for leading and motivating a team of Hybrid Field Sales Representatives in the achievement of objectives through in-home, community-based sales efforts, and acquisition of new members via inbound/outbound calls

• Daily management and accountability of defined teams: Upsell, retention, referral, and other program KPIs.
• Develops, executes, and communicates market strategies aligned with CVS Health/Aetna objectives to achieve profitable growth
• Continued oversight of day to day quality and performance management programs for defined set of agents.  (Daily operating model)
• Key collaborator with internal/external stakeholders
• Establishes and monitors performance against specific goals for assigned market and for each FSR.
• Help onboard, recruit, train, and coach FSR staff in sales approach, lead generation activities, community relationship building and related sales activities
• Consistently developing defined team of agents to deploy training curriculum, enhance tactics and techniques to enhance sales productivity, ROI, as well as lead product expertise of the team.
• Ensure adherence of CMS, Federal, and State Guidelines throughout the lifecycle of the sales process to include: (Defined processes with expert product presentations and sales expertise through quality assurance auditing coaching and reporting.)
• Maximize the operational effectiveness of the Hybrid  Field Sales operations (eg. Sales, conversions, quality) by leveraging DTC best practices and infrastructure.
• Other duties as assigned.

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Required Qualifications:

• 5+ years of business to consumer Medicare sales experience
• 2-5 years selling Medicare products though in-home and community activities
• Active Health License & CMS Required Certification
• 2-3+ years of experience with managing
• Demonstrated track record of hiring, training, and developing sales agent in a “captive environment”
• Technology proficiency with sales presentations and lead management CRM tools
• Proven ability to work under pressure and deliver superior quality of work in efficient manner.
• Ability to travel in assigned areas

Preferred Qualifications:

• Bilingual skills are preferred
• Life & Health insurance license is a plus but not required to be employed. It is required to obtain the license within 90 days from the employment start date.
• Demonstrated high level of individual performance within Medicare environment.
• Demonstrated performance in managing Medicare cross-sell campaigns.

Education

• Bachelor’s degree or Equivalent Experience required

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$83,050.00 - $174,134.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geog